Public Area Housekeeping Manager
3 weeks ago
**Job Overview**
The role entails overseeing the pristine cleanliness and organization of communal areas and facilities, ensuring compliance with the established standards of the hotel. The supervisor is tasked with maintaining the highest levels of cleanliness in their designated areas, in line with hotel protocols regarding deep cleaning services provided by external vendors.
**Key Responsibilities**
**Management of Daily Housekeeping Activities**
Directs the maintenance of the entire hotel property to uphold an immaculate and luxurious ambiance, particularly during VIP events. Ensures the public area team operates smoothly by confirming that all tasks are executed in accordance with the ethical guidelines set forth by the hotel. Maintains an impeccable image and perception of the hotel’s offerings, services, and team members. Establishes a solid foundation for public area operations through meticulous planning of work schedules, team supervision, and effective delegation of responsibilities. Demonstrates proficiency in cleaning methods and the use of essential equipment for deep cleaning tasks in public spaces. Communicates effectively with the morning manager regarding any relevant incidents or issues encountered that pertain to hotel operations.**Delivering Exceptional Guest Experiences**
Guarantees that guests receive experiences aligned with the brand's Standard Operating Procedures (SOP), local SOP, and Leading Quality Assurance (LQA) standards, while striving to meet management's targets. Evaluates and addresses guest feedback to ensure satisfaction, with a continuous commitment to enhancing the quality of services and team performance.**Leadership of the Housekeeping Team**
Guides the Public Area Team with a focus on creating a welcoming and inclusive work environment for a diverse group of housekeeping staff, prioritizing their well-being, safety, training, and development. Plans for comprehensive shift coverage for the Public Area team and is prepared to fulfill any role in their absence. Oversees the supply of cleaning materials, equipment, linens, and chemicals.**Collaboration within the Housekeeping and Hotel Team**
Ensures that service standards and individual performances align with the core values of the organization. Adheres to sustainable practices that support corporate social responsibility initiatives. Complies with Work Safety and Health (WSH) policies, ensuring all team members are trained and follow the guidelines. Accepts additional reasonable tasks and responsibilities as assigned by the Housekeeping Manager. Undertakes any other duties that may be required. **Qualifications****Profile**
**Knowledge and Experience**
Certificate or diploma in hospitality or a related field. At least 2 years of experience in a housekeeping role, with a minimum of 1 year in a supervisory capacity. Experience in housekeeping within a luxury hotel or resort setting. Certified Trainer or On-Job Trainer.**Competencies**
Strong technical skills in housekeeping. Effective supervisory and leadership abilities – collaborative, enabling, and entrepreneurial. Excellent interpersonal skills to communicate effectively with colleagues and guests. Familiarity with OPERA software. Capable of problem-solving and decision-making within the scope of responsibilities. Attention to detail, particularly regarding cleanliness and presentation. Ability to work independently, demonstrating reliability and self-direction. Adaptable and responsive to change. **Additional Information**
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