Housekeeping Manager

2 weeks ago


Singapur, Singapore Accor Full time
Job Summary

We are seeking a highly skilled and experienced Housekeeping Manager to join our team at Accor. As a key member of our hotel leadership team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction throughout the hotel.

Key Responsibilities
  • Manage the daily housekeeping operations for rooms and public areas, ensuring seamless execution and exceptional guest experiences.
  • Supervise the upkeep of the entire hotel premises, maintaining an immaculate and luxurious state according to Accor standards.
  • Ensure the smooth operations of all Housekeeping sections, adhering to the code of ethics and brand standards.
  • Uphold a flawless impression and perception of Accor products, services, and colleagues.
  • Establish the foundations of Housekeeping operations through detailed planning, supervision, and delegation of duties.
  • Provide a guest experience that exceeds residents' and guests' expectations, ensuring seamless execution of brand SOPs and LQA standards.
  • Lead the Housekeeping Team with a Heartist approach, creating a welcoming and inclusive working environment for a diverse group of colleagues.
  • Plan for 24-hour shift coverage, ensuring adequate staffing and coverage for all roles and duties.
  • Ensure service standards and individual performances align with Accor Values, following sustainable procedures and practices that support 'Planet 21' initiatives.
  • Adhere to Work Safety and Health (WSH) policies and procedures, ensuring all direct reports are trained and follow guidelines.
Requirements
  • Diploma or Degree in hospitality or related field.
  • Minimum 4 years of relevant industry experience, with at least 2 years in a management level position.
  • Experience in luxury hotel/resort environment.
  • Oral and written fluency in English, with ability to converse in other languages an advantage.
  • Working knowledge of Microsoft Office and Opera PMS.
  • High level of confidence and strong interpersonal skills to handle all levels of communication to colleagues and guests.
  • Ability to resolve problems and make decisions confidently.
  • Adaptable to multicultural guest needs and works seamlessly with colleagues from diverse cultures.
  • Uses sensitivity and discretion in supporting guests' needs.


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