Housekeeping Operations Manager

3 weeks ago


Singapur, Singapore Accor Full time

Company Overview

Accor is a global leader in hospitality, dedicated to delivering exceptional experiences for guests.


Job Overview

We are seeking a skilled professional to oversee the Housekeeping Department, ensuring operational excellence and guest satisfaction. This role requires a proactive approach to maintain high cleanliness standards across the hotel.

Key Responsibilities

  • Manage daily housekeeping activities for guest rooms and public areas.
  • Supervise the maintenance of hotel facilities to uphold luxury standards, with a focus on VIP accommodations.
  • Ensure efficient operations of all housekeeping sections, adhering to established ethical guidelines.
  • Maintain a positive image of the hotel through exemplary service and professionalism.
  • Develop and implement detailed work schedules and maintenance plans for the housekeeping team.

Enhancing Guest Experience

  • Deliver exceptional guest experiences in line with brand standards and quality assurance measures.
  • Respond to guest feedback effectively, striving for continuous improvement in service quality.

Team Leadership and Management

  • Lead the housekeeping team with a focus on creating a supportive and inclusive work environment.
  • Ensure 24-hour shift coverage and be prepared to assist in any housekeeping role as needed.

Collaboration with Hotel Leadership

  • Align service standards with Accor's core values, including guest passion and innovation.
  • Implement sustainable practices that contribute to corporate social responsibility initiatives.
  • Ensure compliance with workplace safety policies and provide necessary training to team members.
  • Address guest complaints and incidents in a manner consistent with hotel policies.
  • Perform additional tasks as assigned by senior management.

Candidate Profile

  • Educational background in hospitality or a related field.
  • At least 4 years of relevant experience, with a minimum of 2 years in a managerial role.
  • Experience in a luxury hotel or resort setting is preferred.

Skills and Competencies

  • Fluency in English, with additional language skills being an advantage.
  • Proficient in Microsoft Office and Opera PMS.
  • Strong interpersonal skills and the ability to communicate effectively with guests and colleagues.
  • Problem-solving abilities and decision-making confidence.
  • Adaptability to diverse cultural environments and guest needs.
  • Commitment to enhancing the guest service experience.
  • Leadership qualities that foster collaboration and development.
  • Motivated to grow within the hospitality industry.
  • Flexibility to adapt to changing circumstances.


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