Housekeeping Operations Manager
3 weeks ago
Company Overview
Accor is a global leader in hospitality, dedicated to delivering exceptional experiences for guests.
Job Overview
We are seeking a skilled professional to oversee the Housekeeping Department, ensuring operational excellence and guest satisfaction. This role requires a proactive approach to maintain high cleanliness standards across the hotel.
Key Responsibilities
- Manage daily housekeeping activities for guest rooms and public areas.
- Supervise the maintenance of hotel facilities to uphold luxury standards, with a focus on VIP accommodations.
- Ensure efficient operations of all housekeeping sections, adhering to established ethical guidelines.
- Maintain a positive image of the hotel through exemplary service and professionalism.
- Develop and implement detailed work schedules and maintenance plans for the housekeeping team.
Enhancing Guest Experience
- Deliver exceptional guest experiences in line with brand standards and quality assurance measures.
- Respond to guest feedback effectively, striving for continuous improvement in service quality.
Team Leadership and Management
- Lead the housekeeping team with a focus on creating a supportive and inclusive work environment.
- Ensure 24-hour shift coverage and be prepared to assist in any housekeeping role as needed.
Collaboration with Hotel Leadership
- Align service standards with Accor's core values, including guest passion and innovation.
- Implement sustainable practices that contribute to corporate social responsibility initiatives.
- Ensure compliance with workplace safety policies and provide necessary training to team members.
- Address guest complaints and incidents in a manner consistent with hotel policies.
- Perform additional tasks as assigned by senior management.
Candidate Profile
- Educational background in hospitality or a related field.
- At least 4 years of relevant experience, with a minimum of 2 years in a managerial role.
- Experience in a luxury hotel or resort setting is preferred.
Skills and Competencies
- Fluency in English, with additional language skills being an advantage.
- Proficient in Microsoft Office and Opera PMS.
- Strong interpersonal skills and the ability to communicate effectively with guests and colleagues.
- Problem-solving abilities and decision-making confidence.
- Adaptability to diverse cultural environments and guest needs.
- Commitment to enhancing the guest service experience.
- Leadership qualities that foster collaboration and development.
- Motivated to grow within the hospitality industry.
- Flexibility to adapt to changing circumstances.
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