Assistant Manager, Digital Innovation

2 weeks ago

Singapore Singapore Pools Full time
We are looking for a passionate and professional Assistant Manager to join our Digital Innovation team.


Based in Singapore and reporting into the Senior Manager, the incumbent will drive the operations and governance on processes and procedures which delivery changes to all digital platforms ensuring service availability, delivery quality, standards and processes.

However, we also recognize that each individual has a unique blend of skills. Whether your strength is in information technology or in digital innovation, we want to talk to you.

What You'll Do

  • You will engage stakeholders to develop and execute effective and measurable communications that meet business objectives within responsible gaming guidelines.
  • You will drive incident and issue resolution with 3rd party vendors and internal support teams.
  • You will bridge communications between business stakeholders and technology teams on requirements to continuously improve our platform and deliver efficiencies to customers.
  • You are the point of contact for any digital operations matters.
  • You will drive and manage internal and external stakeholder to ensure effective digital operation efficiencies to support business growth and development.
  • You will highlight and share best practices within the team to ensure consistency and continuity in operational excellence approach.
  • You will identify initiatives, tools or processes to optimize business operational processes to increase efficiency and leverage automation for test prep and execution.
  • You will collaborate with Technology team in release planning of enhancements and fixes based on business priorities and value.
  • You will prepare and maintain detailed test documents such as test cases, checklist and various testing artefacts.
  • You will utilize analytical skills to investigate and drive resolution of issues found in UAT activities.
  • You will report progress on UAT activities and issues to the project team and to management.
  • You will ensure channel service availability and reliability in partnership with Technology teams.
  • You will track channel service availability monitoring, outage tracking and reporting.
  • You will review and determine severity of production issues and coordinate with user and technology teams to resolve the issues.
  • You will work with customer service team on escalation issues.
  • You will be responsible for governance and oversight for digital channels in accordance with regulatory and compliance guidelines.
  • You are the point of contact for procurement and renewal of 3rd party services.
  • You will 24/7 oncall/standby duty on rotating shifts with team members. Only activated when required for urgent updates.
  • You will oversee and effectively allocate resource to deliver key initiatives and operations ensuring standards are met.
  • You will support team on consistent approach across ongoing projects/enhancements.
  • You will monitor individual/team performance and growth management, facilitate new hires and nurture existing ones.
  • You will oversee the development, rollout and ensure business requirements are met.
  • You will ensure SEO, campaign tracking and performance reports to stakeholders e.g Data Studio campaign reports.
  • You will perform regular updating and QC of SOP process documentation.
  • You will involve preparing new process documentation.
  • You will be assigned to any other adhoc duties and projects.

Who You Are

  • You will need a Bachelor's Degree in Computer Science, Engineering or any ITrelated degree.
  • You should have minimum 5 years of experience in a related role or 3 years' experience in team management.
  • You should have experience in leading evaluations and vendor selection, including writing business requirements, using measurement tools focused on attribution and performance management.
  • You should have experience or familiar with technologies and best practices in area not limited to: customer experience, content management systems, mobile solutions, automated testing, web/mobile analytics and tag management.
  • You should have good analytical skills to process requirements to design and endtoend test scenarios and test cases.
  • You should have good working knowledge of SDLC process and practices.
  • You should be well verse in various browser technologies, hybrid/native apps troubleshooting, debugging practices and techniques.
  • You must have solid understanding of web metrics, digital analytics, with the ability to generate, analyse and interpret data.
  • You must be competency in Jira and Confluence.
  • You must be familiar with MS Office Suite (Word, Excel, PowerPoint).
  • You must be confident, assertive communicators who can drive incident resolution and collaborate with stakeholders.
  • You must have strong sense of responsibility, urgency and ability to go extra miles.
  • You must be able to multitask, manage priorities in fast paced environment and work under high pressure.
  • You possess good communication, coordina

  • Digital Innovation Engineer

    2 weeks ago

    Singapore ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD. Full time

    Roles & ResponsibilitiesAstek is proposing an opportunity for Digital Innovation Engineer (Full Stack) to support our Project based in Singapore.Job Description:Collaborate to translate deployment / infra / maintenance requirements into technical solutions Design, develop, test, deploy and maintain digital solutions Design, develop, and maintain scalable...

  • Digital Innovation Hub Consultant

    2 weeks ago

    Singapore Novo Nordisk Full time

    Digital Innovation Hub ConsultantCategory:Digital & ITLocation:Singapore, Singapore, SG-About the departmentThe Digital Innovation Hub (DIH) Singapore is a newly established team and is part of a global department called the Business Innovation Garage (BIG), based in our HQ in Denmark, with Digital Innovation Hubs (DIHs) in Brazil, UK, Israel, Germany,...

  • Digital Performance Manager

    2 weeks ago

    Singapore GROUP EAST DIGITAL PTE. LTD. Full time

    EAST is a data-driven marketing agency, bringing together Creativity, Media, Tech, Analytics and Content. We're about empowering creativity with data.We're an international outfit of energetic people across fields from advertising, data science, technology, consulting to content creation who got together to chase new ideas and new innovations on the...

  • Digital Media Manager

    2 weeks ago

    Singapore Mediatropy Digital Agency Full time

    Seniority LevelManagerEmployment TypeFull-timeScope Plan and execute paid media campaigns with objectives that will range from branding to driving user acquisition, retention and conversion across regional markets Build media proposals and plans across media channels and campaign types to achieve various objectives Manage client communication on media...

  • Digital Service Manager

    2 weeks ago

    Singapore SP DIGITAL PTE. LTD. Full time

    SP Digital is part of Singapore Power, spearheading the digitization efforts and we operatelike a startup within the organization, moving with speed and delivering with quality.Services (Svcs) team is a unit in SPD Engineering team that focuses on delivering technologysolutions to support successful project implementation in various SP Group business...

  • Digital Marketing Intern

    1 month ago

    Singapore Heroes of Digital Pte Ltd Full time

    Job Highlights:Work-Life Balance Career Progression2 days WFH per week We're looking for a Digital Marketing Intern who can execute Google and Meta Ad campaigns and provide a stellar client service experience. Learn about digital marketing campaign and account management (Paid Search and Social Campaigns, SEO, Video, Display).Assist in the creation of...

  • Executive Assistant

    2 weeks ago

    Singapore Western Digital Full time

    Company DescriptionAt Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just that. Our technology...

  • Digital and IT Assistant Manager

    2 weeks ago

    Singapore ORCHARD ROAD PRESBYTERIAN CHURCH - THE PRESBYTERIAN CHURCH IN SINGAPORE Full time

    Orchard Road Presbyterian Church (ORPC) is a family-oriented church with members from all over Singapore. We are a multi-generational church with 1000+ worshippers from all walks of life. Founded in 1856, our Church has a history which spans over 165 years.We are prayerfully seeking a suitable individual to provide digital and IT support to our...

  • Senior Sales Manager

    1 month ago

    Singapore Digital Turbine Full time

    Singapore, Singapore / APAC - Brand Sales / Full-time / Hybrid At Digital Turbine, we enhance mobile advertising experiences to be more significant and rewarding for users, app publishers, and advertisers - intelligently connecting people in more ways, across more devices. We equip app publishers and advertisers with compelling ads and experiences that...

  • Digital Marketing

    2 weeks ago

    Singapore ASDOR DIGITAL PTE. LTD. Full time

    Roles & Responsibilities:Digital Marketing Specialist Position at a Fast-Growing CompanyDevelop and implement creative digital marketing strategies to boost brand visibility, engagement, and lead generation.Create and manage compelling content for social media platforms like Facebook, Instagram, and TikTok.Produce engaging written, visual, and multimedia...

  • Digital Marketing Specialist

    2 weeks ago

    Singapore HEROES OF DIGITAL PTE. LTD. Full time

    Marketing Account Executive at Heroes of DigitalWe're on the lookout for a marketing account executive to handle Google and Meta Ad campaigns while delivering top-notch client service. Sounds like you? Keep on reading...Your roles and responsibilities:Execute Google ads and social media ads for clientsAct as the main point of contact and handle...

  • Assistant Manager/manager

    4 weeks ago

    Singapore JTC Corporation Full time

    What the role is:A Driver For Change JTC is the forerunner for Smart Facilities Management and has been appointed as the Centre of Excellence for Facilities Management (FM) to provide FM advisory to other public sector agencies.What you will be working on:Digitalisation and innovation is key in transforming FM. To do so, we are looking for individuals...

  • Assistant Director of Food

    2 weeks ago

    Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    SCOPEThe Assistant Director of Food & Beverage should contribute to and support Kempinski's vision of becoming the undisputed leader in the hospitality industry, making our food & beverage offer a key differentiating factor for the Kempinski brand. The incumbent must grow into the position of Food & Beverage Head of Department.OVERALL OBJECTIVES Ensure that...

  • Creative Director

    2 weeks ago

    Singapore Newfold Digital Full time

    Who we are.A Creative Director is responsible for managing and conceptualizing the creative output, often including staff supervision and production. Their core responsibility is to determine the best way to represent an idea online and produce high-level concepts for design projects, across every digital platform.A Creative Director requires knowledge of...

  • Specialist, Cyber Risk

    2 weeks ago

    Singapore NE Digital Full time

    COMPANY DESCRIPTIONNE Digital is the digital, data and technology organization that serve as a center of excellence to drive digital transformation for our group of NTUC Social Enterprises to meet the critical social needs of Singapore's community. Delivering innovative products and solutions, we empower our people to lead a better and meaningful life...

  • Digital Experience Officer, Digital Synthesis

    2 weeks ago

    Singapore SCB Science Centre Board Full time

    Position OverviewScience Centre Singapore is committed to fostering interest, learning, and creativity in science and technology through engaging and immersive experiences. Our mission is to contribute to the development of the nation's human resource by providing innovative and enjoyable educational opportunities.Essential Job FunctionsAs Digital Experience...

  • BoP Innovation Intern

    2 weeks ago

    Singapore EssilorLuxottica Asia Pacific Pte Ltd Full time

    JOB SCOPE AND MAIN RESPONSIBILITIES:BoP Innovation Intern (Digital)What You'll Be Doing:Contribute to data science & AI/machine learning projects like LLM chatbot, personalization, recommendations system, predictive models, etc.Apply technical expertise to create awareness of poor vision at scaleSolve challenging problems using data and statistical...

  • BoP Innovation Intern

    1 month ago

    Singapore EssilorLuxottica Asia Pacific Pte Ltd Full time

    JOB SCOPE AND MAIN RESPONSIBILITIES:BoP Innovation Intern (Digital)What You'll Be Doing:Contribute to data science & AI/machine learning projects like LLM chatbot, personalization, recommendations system, predictive models, etc.Apply technical expertise to create awareness of poor vision at scaleSolve challenging problems using data and statistical...

  • Senior Publisher Sales Manager

    2 weeks ago

    Singapore Digital Turbine Full time

    Singapore, SingaporeAPAC - Monetization & Exchange /Regular /RemoteAt Digital Turbine, we make mobile advertising experiences more meaningful and rewarding for users, app publishers, and advertisers - intelligently connecting people in more ways, across more devices. We provide app publishers and advertisers with powerful ads and experiences that captivate...

  • Senior Publisher Sales Manager

    1 month ago

    Singapore Digital Turbine Full time

    Singapore, SingaporeAPAC - Monetization & Exchange /Regular /RemoteAt Digital Turbine, we make mobile advertising experiences more meaningful and rewarding for users, app publishers, and advertisers - intelligently connecting people in more ways, across more devices. We provide app publishers and advertisers with powerful ads and experiences that captivate...