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Service Segment Manager
2 weeks ago
Service Segment Manager
- 12-month contract
Our Client
- Multinational IT company
The Opportunity
- Manage and enhance product quality and user experience for Home Ink Core Products
- Lead diverse teams and regional partners to meet quality objectives for existing products
- Analyze call, telemetry, NPS, and return data regularly to gain comprehensive insights into product quality and identify actionable suggestions
- Tackle field issues and escalations by collaborating with Support Teams and development unit
- Apply lessons learned from resolving product issues to guide future initiatives
- Provide updates and recommendations to senior management on product performance
- Contribute to innovative ideas and techniques, working on complex projects requiring in-depth analysis
- Exercise independent judgment to determine the best approaches for accomplishing objectives
- Lead project teams, provide expertise, and offer guidance in process improvement initiatives
Your Background
Candidates successful in this role typically have:
- Bachelor's or Master's degree in Engineering or related field
- 6-10 years of relevant experience, including 3 years in a similar role
- Proficiency in statistical tools like Python, R, etc.
- Experience with data analysis/visualization tools such as Power BI, Looker, Databricks, etc.
- Strong skills in SQL for data manipulation
- Demonstrated attention to detail and commitment to data accuracy
- Proactive problem-solving approach
- Strong analytical skills to translate complex data into actionable insights
- PMP/PMI certification is a plus
- Proficiency in PowerPoint, Excel, and other IT tools for data analysis
- Previous experience in leading cross-functional teams and influencing decisions
- Effective communication skills at management levels
Data Analysis
R Programming
Information Technology
Databricks
PowerPoint
Data Mining
SQL
Attention to Detail
Python
Telemetry
PMP
Excel
Visualization
Power BI
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