Policy Training Development Specialist
2 weeks ago
Our Trust & Safety team is dedicated to maintaining a secure online community. We've heavily invested in human and machine-based moderation to swiftly remove harmful content, often before it reaches our wider community. The Trust & Safety Policy team is responsible for developing and reviewing community policies to foster a positive and secure environment for all Users and Content Creators.
Job Title: Policy Training Development Specialist
As a Policy Training Development Specialist, your role entails creating solutions such as training materials and learning experiences related to our content policies. You'll collaborate closely with Trust & Safety's Policy experts, regional policy teams, and other stakeholders in Ops to identify and address policy training needs effectively.
- Partner with internal stakeholders to develop effective training materials
- Translate complex policy information into learning experiences
- Apply instructional design theories to identify suitable training modalities
- Design and develop training programs and utilize learning technology
- Collaborate with the policy team for updates and quality analysis
- Create and maintain training infrastructure to deliver high-quality materials
- Use data to evaluate learning impact and analyze training gaps
Minimum Qualifications:
- Bachelor's degree in instructional design or equivalent
- 5+ years of experience in creating and delivering training programs
- Knowledge of adult learning theory and instructional design
- Background in trust & safety, policy development, and content moderation
- Experience with instructional design software and LMS platforms
Preferred Qualifications:
- Excellent planning, organization, and project management skills
- Strong communication and interpersonal skills
- Effective stakeholder management and collaboration abilities
- Experience working in a fast-paced environment and with international partners
- Portfolio of instructional design projects
Trust & Safety understands the unique challenges of keeping our platform safe for TikTok communities. We ensure comprehensive programs to support both physical and mental well-being for our employees. We believe that everyone plays a part in promoting well-being, and we strive for a person-centered and integrated approach.
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