Moderation Guidances

2 months ago


Singapur, Singapore TikTok Full time

About The Team

:The global Monetization Integrity team ensures TikTok users have a safe experience while viewing advertisements. We work closely with advertisers to create ad policies, manage content review processes, and more. As we continue to add advertising on TikTok, this team is critical in assuring a joyful and creative ads experience for the community. We are actively looking for a Moderation Guidances Specialist to help us implement moderation guidelines (policy clarification and implementation, Standard Operating Procedures, Guidances) to improve the moderation experience. This ideal candidate will be experienced and skilled in technical writing and content management and are responsible for a big section of our quality improvement efforts in Monetization Integrity. Responsibilities :- Implementing and authoring moderation guidelines from defined policies that are easy, clear and concise to be understood and enforced by both human and machine moderation- Implementing executable operational workflows and relevant materials, including the revision of current materials as the product develops and scales.- Assessing and resolving client or business partner escalations, serving as a global point of contact.- Identifying gaps and challenges, implementing policy guidance to optimize product growth without compromising risks.- Lead communications and develop a strong strategic relationship with critical cross functional stakeholders that play a critical role in the quality improvement framework: Policy, Product, Operations, Training teams- Be an evangelist for change management at a regional level with critical day-to-day stakeholders- Good sense of responsibility, curious to learn and grow TikTok.

MQs :- Bachelor's degree in Law, Sociology, Political Science, Public Policy, Mass or Media Communications, Journalism- At 4 years of work experience in content integrity policy implementation or/and risk control or equivalent fields to improve content quality- Prior experience in working across different timezonesPQs:- Strong communications skills especially in influencing senior stakeholders on policy development and implementation- Familiarity with content management framework and optimization: content categorization, metadata management, natural language processing, and controlled vocabulary/taxonomy.- Excellent verbal and written communication in English. Additional languages are a strong advantage (preferred languages - French, Spanish, Portuguese, Arabic, Japanese, Chinese, Vietnamese) due to the need to translate certain foreign phrases in the moderation content, so as to provide a better reading experience for our MI staff.
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