Legal Policy Operations: Child Safety Specialist
2 weeks ago
About the team
- As a Child Safety Operation Specialist within the Trust & Safety Team, you'll be part of a global team that ensures the timely detection and removal of content across a broad spectrum of online child endangerment, such as child sexual abuse and exploitation.
- Through close partnerships with Legal, Policy, and Product & Process teams, you will manage global time-sensitive escalations and child endangerment incidents to protect our online community.
- You will also work closely with internal teams to create and streamline business and operational processes, develop detailed documentation and process diagrams, and increase overall operational efficiency to ensure our products are free of any violative content.
- The team is seeking a candidate with a strong work ethic, excellent judgment, exceptional partnering skills, and a passion for protecting children.
Note:
- This position will include reviewing content and writing policies for some materials that may be considered sensitive.
Responsibilities
- Demonstrate operational excellence on a team that evaluates risk, threats, and user safety in time-critical escalations.
- Be aware of and willing to operate in a work environment with sensitive content, including child sexual abuse and exploitation, and other content that may be considered disturbing.
- Review user escalations related to the most vulnerable in our community.
- Review and assess inbound escalations from Law Enforcement and other teams.
- Execute instant decision-making while analyzing various factors, including imminence of danger, sensitivities, and graphic content, and coordinate with internal and external partners, including law enforcement, to ensure user safety.
- Availability to work on weekends on a rotational basis or a regular schedule.
Minimum Qualifications
- English proficiency as the working language.
- Up to 5 years hands-on experience in an Investigative or Trust and Safety Analytical role.
- Experience in reviewing or being exposed to sensitive content, with a deep understanding of removal workflow calibrations and escalations management.
- Experience in Trust and Safety issues or similar fields, and types of online abuse.
- Proven ability to analyze information, assess threats and risks, and make important decisions independently under pressure.
- Excellent communication skills, adaptability in communication style, and problem-solving skills.
- Passionate about protecting children.
Preferred qualifications
- Experience with Crisis Management, Government Agencies, or Law Enforcement.
- Knowledge of child safety policies and legislation.
- Experience with social media, analytical tools, and online research.
Trust & Safety recognizes the challenges of keeping our platform safe, which can be both rewarding and demanding.
We provide comprehensive programs to support physical and mental wellbeing, involving employees in decision-making for a collaborative and innovative approach.
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