Manager, Sales Performance Management

2 weeks ago

Singapore Hilton Full time
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight.

From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.

In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.


If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member.

Because it's with Hilton where we never forget the reason we're here:
to delight our guests, Team Members, and owners alike.


The Manager, Sales Performance Management - Asia Pacific (APAC), effectively executes Hilton's Sales Incentive Plan (SIP) for the region including goal setting and pay-outs in accordance to the terms and conditions set out.

This role will drive program and operational excellence with oversight and governance responsibilities. You will also support other Sales Performance Management (SPM) programs and initiatives in a team environment.


Integral to the success of this role will be the ability to collaborate on a dynamic set of evolving programs and initiatives aimed at maximizing sales performance whilst constantly reinforcing the outstanding level of customer service provided to sales professionals and program stakeholders.

You will be responsible for the successful and compliant execution of Hilton's internal SIP in a fast-paced environment.

What will I be doing?
As the Manager, Sales Performance Management - APAC, you will be responsible for performing the following tasks to the highest standards:

  • Work closely with senior sales leadership in goal setting process to define optimal performance measurements and goals to ensure alignment with business and sales organization objectives.
  • Lead and execute SIP pay out processes ensuring accurate and timely payouts.
  • Support hotel SIP enrolment, onboarding and exit.
  • Design and provide internal sales intelligence to support and measure the effectiveness of the incentive program within APAC.
  • Recommend and implement sales incentive frameworks to motivate sales and drive the right behaviors, support strategic plan, strengthen seller retention, maximize seller motivation and minimize distraction.
  • Lead, support and manage change management processes to build organizational understanding and buyin for SPM programs and plans.
  • Create and establish SIP documentation and Standard Operating Procedures (SOP).
  • Support Sales teams with their questions, concerns and inquiries regarding SIP.
  • Identify training needs, develop and deliver effective training programs to ensure high level of understanding of the SIP program and SIP Tool.
  • Participate in requirements gathering, testing, setup, and training for Incentive Compensation Management system (SIP Tool), as it pertains to goal setting and payouts, and ensure system compliance.
  • Foster an organization of continual process improvement with a focus on enhancing, automating and optimizing the current program.

What are we looking for?


A Manager, Sales Performance Management - APAC serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Minimum 2 years in analytical related roles.
  • Collaborative team player who can work under pressure and thrive in a fastpaced, diverse environment.
  • Process oriented, organized individual with a keen attention to detail.
  • Strong interpersonal and communication skills.
  • Capable of identifying, prioritizing, and articulating highestimpact initiatives and processes.
  • Ability to simultaneously lead multiple projects.
  • Ability to manage their time efficiently and prioritize accordingly, adapting to seasonal needs and time zones of a global Sales Performance team.
  • Ability to define their working pace and balance to deliver on expectations.
  • Demonstrate the highest standard of ethical behavior and absolute discretion with sensitive information.
  • Critical thinking, strong communication, analytical and problemsolving skills.
  • Intermediate Excel modelling.
  • Proficiency in Microsoft Office, including PowerPoint presentation skills.
  • Participation in global conference call (evening or early morning).
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

  • Experience in hospitality (hotel operations / sales) or Sales Performance Management.
  • Proven experience in large matrixed organizations.
  • Hilton software programs.
  • Experience with systems implementations.

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-servi

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