Sales Performance Manager

2 weeks ago


Singapore Singapore Full time

We are the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound.

With more than 17,500 people worldwide, we operate through a network of over 9,000 points of sale in 26 countries and 5 continents.

The Retail Excellence department aims to provide full control of the most relevant business and in store KPIs to drive sales and productivity, hitting company targets and guaranteeing continuous funnel improvement through the best in-store customer experience.


Key responsibilities

  • Lead and support the regional countries in the development of key strategic retail excellence projects with the ambition to drive and improve sales and other relevant KPIs in store and at country level
  • Supervise and guide the regional monthly performance and building accurate forecasts for the balance of the year together with the countries
  • Improve and develop key reporting system at APAC level for the entire retail excellence team
  • Monitor retail excellence KPIs (in store), average length of each funnel segment, support the countries in setting monthly, quarterly and yearly targets, verifying achievement, and defining action plans if required together with the local team in the country.
  • Work along with marketing, IT, Supply Chain, and other company functions to develop key strategic plans/ project to reduce unproductive time, boosting productivity of our retail structure
  • Ensure Operative Protocols and appropriate execution
  • Regularly share KPIs and best practices among Amplifon Countries with a focus of KPIs and routines of our Retail structure.
  • Enable to local Retail team to Guarantee the best in store customer experience, working alongside with the regional and local marketing departments
  • Lead the design, launch and implementation of all projects related to instore excellence designed at global and or regional level

About You

  • Master or bachelor's degree in Economics, Engineering or Statistics
  • Expertise in management of complex structures of data analysis, aligning to business impacts.
  • Excellent knowledge of Office package, with advanced expertise in Excel (pivot, statistics formulas) and PowerPoint to assemble and present information.
  • Strong analytical capability; knowledge of Power B.I., and SQL knowledge will be considered as a plus.
  • Experience in industries and Projects where performance maximisation is key
  • Results oriented commitment to targets.
  • Presentation skills ability to translate complex analysis into key simple insights
  • Businessoriented strategic vision.
  • Stakeholder management (local & global)

Desired Experience

  • Prior experience working in a global or international organisation.
  • Previous experience in Retail / FMCG
This is an amazing opportunity to work within a strong culture and develop your career. If you're ready for your next challenge, then APPLY NOW - our vibrant and fun HR team can't wait to meet you
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