Executive (Performance and Operations Support Unit)

3 weeks ago

Singapore CENTRAL PROVIDENT FUND BOARD Full time
Roles & Responsibilities

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life's uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

Join our team where you will play a vital role in shaping the future of our Customer Contact Centre. As a member of the Performance and Operations Support Unit, you will provide planning and strategic support to drive the transformation of call and correspondence services to achieve best-in-class standard.

The broad area of responsibilities include:

  • Provide hands-on support to frontline Contact Centre officers in initiating access applications, ensuring a seamless flow through processing stages by maintaining close collaboration with backend counterparts.
  • Facilitate the onboarding process for new vendors and staff, ensuring completion of all essential documentation to streamline the integration process effectively.
  • Maintain an organised system for tracking inventory and system records, ensuring they meet operational requirements and there is no unauthorised system access.
  • Collaborate closely with Contact Centre officers to raise purchase orders via GeBIZ, ensuring smooth procurement processes that align with Board's standards and requirements.
  • Support the smooth functioning of the unit by managing administrative tasks, including handling correspondence, and maintaining organised documentation.
  • Proactively identify opportunities for process improvement, suggest or utilise technology such as Excel VBA, Python, UiPath, and Power BI to drive process improvement and boost efficiency across operations.

What we are looking for

  • Previous experience in administrative support roles, contact centre or IT department preferred.
  • Proficiency in maintaining organised systems for tracking inventory and system records, ensuring compliance with operational requirements and security standards.
  • Experience in facilitating the onboarding process for new vendors and staff, including document completion and interdepartmental coordination, is advantageous.
  • Familiarity with GeBIZ procurement processes and experience in raising purchase orders is a plus.
  • Good administrative skills, including correspondence handling and documentation management.
  • Ability to proactively identify process improvement opportunities and implement solutions using technology tools such as Excel VBA, Python, UiPath, and Power BI.
  • Excellent communication and collaboration skills to work closely with frontline Contact Centre officers and backend counterparts to ensure seamless processing of access applications and procurement procedures.

Top of Form

The seniority of appointment would commensurate with relevant work experiences.

What you can expect

  • A challenging and rewarding career
  • A variety of formal and informal training to enhance your skills in the evolving technology landscape
  • Promotion opportunities based on your capability and on-the-job performance
  • A friendly work environment with like-minded colleagues to co-create and collaborate together
  • A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
  • A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
  • A comprehensive rewards package
  • Annual leave and pro-family leave
  • Medical and dental benefits
  • Access to recreational activities
  • Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life's best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.

Tell employers what skills you have

Process Improvement
Inventory
Healthcare
Customer Contact
VBA
Payroll
Procurement
Compliance
Python
Administrative Support
Power BI
Excel VBA
Retirement
Social Security

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