Operations Officer Client Management Operation Unit

2 weeks ago


Singapore The Bank of East Asia, Limited Full time

Role

  • Deliver a seamless Client Onboarding experience for Private Banking Department.
  • Perform checking on account documentation to ensure that all AML customer due diligence requirements are completely fulfilled before opening of new account for the customer.
  • Conduct and coordinate periodic client profile review as well as follow up on incomplete CDD documents.
  • Maintain updated records of client accounts for ongoing monitoring of required AML functions.
  • Update clients' investment objectives, risk tolerance level and constraints derived from risk assessment questionnaire.
  • Control on dormant and hold mail accounts.
  • Perform checking on warnings related to terrorists and Politically Exposed Person (PEP) register to ensure regular PEP review is conducted as and when required.
  • Provide support on audit/compliance review on AML processes by internal/external auditors/examiners.
  • Handle the enquiries from government, solicitors and relevant authorities.
  • Prepare and distribute the regular MIS reports.
  • Coordinate any ad hoc project.
  • Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the daytoday work.
  • Engage with Business and internal Risk & Compliance unit to improve overall Client Onboarding and Client's Profile Review processes
  • Provide adequate resources to support operations related to Private Banking products and services.

Qualification and Experience

  • Bachelor's/University degree or equivalent
  • 3 to 5 years of relevant experience; of which, minimum 12 years at supervisory level.
  • Good command of written and spoken English and Chinese
  • Team player, selfmotivated, proactive, and eager to improve existing processes
  • Good interpersonal communication skills. Able to communicate with business partners and internal Risk & Compliance
  • Strong execution skills and ability to multitask; able to work under pressure
  • Good understanding of AML regulatory requirements and relevant internal policies and guidelines, procedures, practices and rules.
  • Knowledge of the private banking products and services is preferable.


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