Technology Support Analyst
2 weeks ago
As the dealer of BMW cars and motorcycles in Singapore since 1979, Performance Motors has been synonymous with performance and sheer driving pleasure.
JOB DESCRIPTION
- Providing 1st and sometimes 2nd line support to all Sime Darby Motors sites hardware and software.
- Escalate to support parties' issues and manage the outcome.
- Receives and handles requests for service, following agreed procedures.
- Acts as the routine contact point, receiving and handling requests for support.
- Ensures that incidents are handled according to agreed procedures.
- Prioritises and diagnoses incidents. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents.
- Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents.
- Contributes to testing and improving incident management procedures.
- Perform hardware and software installations on new and existing desktop and laptop computers.
- Assist with the administration of the Company Phone System
- Reports on progress and resolves issues.
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
- Stay uptodate with the latest computing trends, technologies, and best practices.
Education / Professional Qualification
- Degree/Diploma/NITEC in Information Technology, Computer Engineering or equivalent
- Technology Operation: ITIL
- Modern work: Office 365
- Infrastructure and Network: Windows OS, Windows Servers, Cloud Technology (Azure, AWS, Google), IOT, Virtualisation, Android, iPhone, iPad and Mac OS.
PROFESSIONAL EXPERIENCE
- Tertiary qualification with 1 to 3 years' experience
- 15 Years relevant working experience in the respective technology domain Background in Technology Customer Support functions
One of the leading automotive players in the Asia-Pacific region with presence in nine markets, Sime Darby Motors spans across Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan.
As a significant industry player, Sime Darby Motors is actively invested in the entire value chain of the automotive business.
This includes assembly, importation, distribution, retail, after-sales services, and rental.-
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