Customer Success Associates

1 week ago


Singapore JANKOSOFT PTE. LTD. Full time

Responsibilities:

  • Generate random checks on customers satisfaction ( Monthly )
  • Review customer performance and suggest retraining
  • Award customers who qualify for 6x,7x and 8x
  • Weekday and weekend support function (Weekend on Standby
  • Overseeing)
  • Point of escalation after the support team

The Successful Applicant

  • Min 2 Year of experience in ITrelated support or Customer Service is a plus point.
  • Able to handle stress
  • Customer success oriented
  • Fluent in conversing in English, Chinese and Malay
  • Diploma graduate or above

Others

  • 5.5 days Work Week.
  • Leave and Medical Benefits after probation
  • Job security (Permanent Full-Time positions)
  • Great community of friends and colleagues


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