Customer Success Associate Director

1 week ago

Singapore GfK Full time
Country

Singapore

Job Family

Commercial

We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want.

Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.


We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI.

If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.


Job Description:


NIQ/GFK is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide.

We provide consumer packaged goods manufacturers/fast-moving consumer goods, Tech & Durable manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow.

Our approach marries proprietary data with other data sources to help clients around the world understand what's happening now, what's happening next, and how to best act on this knowledge.

We like to be in the middle of the action.

That's why you can find us at work in over 90 countries, covering more than 90% of the world's population.

For more information, visit

NIQ GFK is committed to hiring and retaining a diverse workforce.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.


SALES TEAMS
NIQ/GFK's CMI Sales team is focused on growing revenue, finding new business opportunities and market penetration. Sales is NIQ GFK's growth engine which is instrumental for the company's success.

Role purpose:

  • So where do you fit here_?


You will drive the overall new business sales & renewals for CMI business for the accounts in your scope; you will secure a sustainable sales pipeline developing new revenue opportunities while maintaining close customer relationships for existing accounts.


In your role, you would:

  • Drive sales, renewals and overall growth of business, securing sustainable and longterm pipeline, revenue opportunities; while keeping an accurate forecasting and maintain customer relationships (both senior and mid level)
  • Develop a strategic understanding of customer's industry/ business/ markets/ clusters
  • Partner with Customer Success (Research consultancy and delivery team) and other relevant functions (eg. Retail Measurement, Retialer + Tech & Durables Account Leaders) to define strategic Account Plans and JBPs and remove roadblocks for smooth sales operations
  • Drive strategic action plan to tackle Voice of the Customer feedback
  • Work together with our sales teams, enhancing your skills and improving your experiences together as a team
  • Seek strategic expansion of customer network and strategic alliances to unlock new budget holders
  • Ensure proactive alignment of NIQ GFK's CMI value proposition to customers' needs and trends
Throughout your tenure, you will demonstrate the following competencies:

  • Relationship Building: Develop effective long-term professional interactions with customers based on trust working toward the best interest of those involved providing positive results.
  • Active listening: Enhance mutual understanding in communicating with customers by expressing genuine interest in, and providing full attention to, the content and meaning of customers' messages
  • Information seeking: Curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking indepth questions; or conducting lessfocused environmental scanning for opportunities or miscellaneous information that may be used in the future
  • Influence and persuasion: Persuading, convincing, influencing, or impressing others in order to get them to support a specific CMI agenda, make a specific type of impression, or take a specific course of action.
  • Negotiation: Identify key bargaining points for all parties and work effectively toward winwin solutions
  • Composure and resilience: Effectively deal with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. Have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain selfcontr

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