Senior Customer Success Associate

4 weeks ago


Singapore CITY INFRASTRUCTURE SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

  • Collaborate with the leadership team to build and set the strategic direction and commercial vision for the organization, and develop and maintain roadmaps for communication and tracking.
  • Oversee all activities that help customers grow topline sales including new kitchen launch strategy, brand onboarding, marketing strategy, OFO strategy, any other general advice related to growing their deliver-only business
  • Communicate any new initiatives launched by CSS to improve orders and ensure licensees sign up to those initiatives e.g. facility brands, 3PL delivery, etc.
  • Demonstrate credibility with customers by tailoring guidance to their particular needs and goals
  • Surface issues to internal teams (e.g. finance, growth, etc.) to ensure our customers’ feedback is represented and solutions are prioritized
  • Identify operational enhancements based on both qualitative feedback received and quantitative data reviewed
  • Ensure customers are being paid on time for any payments that must flow through CSS
  • Ensure customers are paying their invoices on-time and engage proper stakeholders when late payment needs to be escalated; support as necessary (e.g. preparing a termination letter)

Tell employers what skills you have

Account Management
Leadership
CSS
Modeling
Customer Experience
Data Modeling
Marketing Strategy
Customer Success
Strategy
Tailoring
Customer Satisfaction
Articulate
Software Development
Agile Development

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