Senior Customer Success Manager

2 weeks ago

Singapore Anomali Full time

Company Description


Anomali delivers earlier detection and identification of adversaries in your organization's network by making it possible to correlate tens of millions of threat indicators against your real time network activity logs and up to a year or more of forensic log data.

Anomali's approach enables detection at every point along the kill chain, making it possible to mitigate threats before any material damage to your organization has occurred.


A Senior Customer Success Manager (CSM) at Anomali is responsible for driving customer adoption of Anomali solutions throughout our clients.

A true customer first success program achieved by delivering intelligence initiatives designed to add business value, implement best practices, and mature our customers cyber threat intelligence program.

You will fulfill a trusted advisor role and educate customers on Anomali product capabilities. Engage in other professional services as necessary and provide technical guidance/direction to our customers.

This includes, but may not be limited to, customer onboarding, training, support, and technical enablement on how to best get value from Anomali products.

***
Responsibilities:
  • Work closely with Sales team members to transition customers from Pre-Sales to Customer Success Management program.
  • Work closely with customers to understand their strategic goals and other key performance
indicators

  • Establish measurable criteria for success based on customer goals building organizational alignment for onboarding
  • Ensure seamless product deployment and customer onboarding in stipulated timeframe while working closely with Sales, Product Management, Engineering, and Solutions teams
  • Establish weekly, biweekly, monthly, and quarterly engagements with customer to implement established goals providing consistent touch points for existing customers
  • Conduct Quarterly Success Reviews (QSRs) to showcase customer CTI program milestones,
communicate the value of our product to customers leadership and showcase ROI

  • Work closely with customers to identify, define and implement use cases for Anomali products
  • Drive customer adoption to ensure customer satisfaction, account renewal, and customer CTI
program maturity

  • Provide regular customer status updates to Leadership Team, including atrisk customers
  • Document customer interactions and communicate them to various internal teams
  • Continuously monitor and review customer engagement analytics and develop customer success plans to mitigate potential risks
  • Understand customer pain points and help drive solutions by escalating and coordinating solutions between Product Management and Engineering
  • Coordinate with relevant internal stakeholders to ensure delivery of new features and custom
requirements

  • Work with customers to maximize customer value realization by ensuring a productive partnership
  • Demonstrate the fundamental understanding of Anomali technology through product
demonstrations and presentations and articulate the advantages of our solution against competitors

  • Develop a trusted advisor relationship with customers and mature their CTO program into
referenceable customers advocating strongly on behalf of Anomali and the customer success

experience

  • Mentor more junior team members and share knowledge to help the team grow

Requirements:

  • Strong background working in a customerfacing environment and driving intelligence initiatives to improve customer's CTI program and customer satisfaction in a highly technical environment
  • 5+ years relevant work experience in the field of Cyber Threat Intelligence, SIEM
Engineering, SOC Analysis, Project Management or Sales Engineering in cybersecurity

  • Minimum Bachelor's degree in related technical field
  • Strong customer management skills with ability to influence customer decisions
  • Ability to learn fast, shift directions even faster and work collaboratively on a highly effective team
  • Willingness to learn and understand our solutions able to teach the product to our customers
  • Experience in managing Fortune 500 customers in enterprise software space
  • Extremely organized with the ability to manage multiple customers remotely
  • Superior customer facing skills and ability to establish executive level relationships
  • Comfortable working in extended time zones to align with the global team and in a fast paced environment
  • Highly motivated selfstarter with competitive personality and strong attention to detail
  • Team player with a desire to work in a fastpaced, goaloriented high growth environment
  • Exceptional communication skills, both oral and written
  • Excellent time management skills and the ability to multitask across multiple assignments
  • Technical experience desired, in any of the following Python coding, SOAR automation, Cyber Threat Intelligence analysis, SIEM integration, SOC analysis or management or other relevant cybersecurity experience
  • Experience with any of the fo

  • Senior Manager, Customer Success

    2 months ago

    Singapore INTERNATIONAL AIR TRANSPORT ASSOCIATION Full time

    Roles & ResponsibilitiesAbout the team you are joiningIATA’s Business Intelligence Services are the focal point and driving force for data management and global BI services for the aviation industry. The team is comprised of aviation industry experts, data management and analytic professionals. One of the four verticals within the IATA BIS department...

  • Manager, Customer Success

    2 weeks ago

    Singapore Clarivate Full time

    Information BlurbThe Manager of Customer Success drives overall customer satisfaction and retention for the Academia & Government organization for Ex Libris Library Software customers that form part of Clarivate. The Manager will lead the team of Customer Success Managers responsible for ensuring customers achieve value with their Library Software solutions...

  • Customer Success Manager

    2 months ago

    Singapore SALT TALENT SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesSALT is hiring Customer Success Manager for a Social Media Client for 8-months & renewable contract role. The role requires both building and delivering success with key clients, by providing the right solutions based on business needs, joint planning, and driving execution through internal cross functional teams and external...

  • Customer Success Manager

    2 weeks ago

    Singapore MongoDB Full time

    The worldwide data management software market is massive (IDC forecasts it to be $138 billion by At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of...

  • Senior Manager, Customer Success

    2 weeks ago

    Singapore International Air Transport Association (IATA) Full time

    Employment Type: PermanentContract Duration:At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we...

  • Customer Success, Senior

    2 weeks ago

    Singapore Affinidi Full time

    Headquartered in Singapore with offices in Germany, Ukraine, and India, Affinidi empowers Data Owners like you and me to control and selectively share our verifiable credentials through decentralized technologies. Affinidi, along with Trustana and GoodWorker, are separate ventures under the LemmaTree Group, founded and funded by Temasek, a global investment...

  • Customer Success Manager

    2 weeks ago

    Singapore MORNINGSTAR RESEARCH PTE. LIMITED Full time

    Job OverviewThe Customer Success Manager supports accounts that are of strategic importance to PitchBook and works with a team to complete all account-related requests and activities. They will develop a deep knowledge of their clients' industries and sectors, their strategic business needs, and help optimize usage of the PitchBook platform. They will...

  • Customer Success Manager

    2 weeks ago

    Singapore minden Full time

    Who we are. is a technology venture founded by Temasek in strategic partnership with DFI Retail Group and coalition partners BreadTalk Group, DBS Bank, PAssion Card, Mandai Wildlife Group, Singtel, Great Eastern, FoodPanda and GoJek.We are on a mission to redefine how brands engage with their customers through the power of machine learning and artificial...

  • Customer Success Manager

    2 weeks ago

    Singapore PitchBook Data Full time

    At PitchBook, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company.Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that...

  • Customer Success Manager

    2 weeks ago

    Singapore Adstify Search Pte Ltd Full time

    Our client is One of the Up-and-Coming Cryptocurrency Exchange specializing in binary options trading.Responsibilities Establish structure of the global customer support team, delegation of tasks and team management Build Customer Success Plans and establish essential goals to aid the customer and drive usage of the platform Preparation of manuals related to...

  • Senior Enterprise Customer Success Manager

    2 weeks ago

    Singapore CyberArk Full time

    Date: Jan 30, 2024- Location: Singapore, Singapore- Job Category: Security Services- Department: Customer SuccessWho we areWhat you will doThe Senior Enterprise Customer Success Manager is a critical role to deliver our next phase of growth in CyberArk. You will work with mid-to-large enterprise customers and is accountable for ensuring these customers adopt...

  • Customer Success Consultant

    2 weeks ago

    Singapore FUJIFILM Business Innovation Singapore Full time

    Direct message the job poster from FUJIFILM Business Innovation SingaporeRecruitment Business Partner at FUJIFILM Business Innovation SingaporeAbout the jobFUJIFILM Business Innovation is a global leader committed to continuously deliver innovations to customers' businesses worldwide, for creating innovative and fulfilling workplaces by effectively adopting...

  • Senior Customer Success Technical Architect

    1 month ago

    Singapore Confluent Full time

    About the Role:The Senior Customer Success Technical Architect plays a key role in supporting our enterprise customers by serving as their technical advocate. As the main point of contact for all technical inquiries, you will work closely with various teams at Confluent to ensure your customers achieve success. This position offers you the chance to gain...

  • Senior Customer Success Technical Architect

    4 weeks ago

    Singapore Confluent Full time

    About the Role:The Senior Customer Success Technical Architect plays a key role in supporting our enterprise customers by serving as their technical advocate. As the main point of contact for all technical inquiries, you will work closely with various teams at Confluent to ensure your customers achieve success. This position offers you the chance to gain...

  • Senior Customer Success Technical Architect

    2 weeks ago

    Singapore CONFLUENT SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesWith Confluent, organisations have the opportunity to fully utilize continuously flowing data to innovate and succeed in the modern digital world. Embracing the goal to constantly improve, we are paving the way in a new data infrastructure category - data streaming. This groundbreaking technology empowers every organization to create...

  • Senior Customer Success Manager

    4 weeks ago

    Singapore MENLO SECURITY ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesMenlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense.The world has fundamentally...

  • Manager, Customer Success

    1 month ago

    Singapore Digital Realty - Multi-Lingual 2023 Full time

    Position Title: Manager, Customer Success (Colocation)Location: SingaporeYour role Digital Realty's Customer Operations team is the front-line for all things pertaining to our customer's experience. In the Customer Success Manager role, you will be tasked with providing high touch, white glove service to some of our largest customers. The successful...

  • Manager, Customer Success

    4 weeks ago

    Singapore Digital Realty - Multi-Lingual 2023 Full time

    Position Title: Manager, Customer Success (Colocation)Location: SingaporeYour role Digital Realty's Customer Operations team is the front-line for all things pertaining to our customer's experience. In the Customer Success Manager role, you will be tasked with providing high touch, white glove service to some of our largest customers. The successful...

  • Senior Associate Customer Success Manager

    2 weeks ago

    Singapore Integral Ad Science Full time

    Job Description:IAS is looking for the right people to continue our rapid growth. We want to find the people at the start of their careers who can become future leaders in digital advertising. The Customer Success Manager - Senior Associate will partner with Sales and Customer Success Managers to successfully onboard, retain, and grow clients. The primary...

  • Customer Success Manager

    4 weeks ago

    Singapore ZENDESK SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience.Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a wide...