Customer Success Manager
2 weeks ago
Responsibilities
- Establish structure of the global customer support team, delegation of tasks and team management
- Build Customer Success Plans and establish essential goals to aid the customer and drive usage of the platform
- Preparation of manuals related to customer support (e.g. internal manuals, user manuals) in multiple languages
- Statistical/analytical tasks (3C analysis, customer journey analysis, user behavior analysis, transaction analysis, etc.)
- Periodic monitoring of CS activities, daily report, SNS management
- Identify opportunities for improvement within the customer base and internally and propose improvement methods
- Support other departments when required
Requirements:
- Experience in leading customer support functions
- Strong leadership capabilities
- Strong attention to details and willing to take on new challenges
- Business level English and Japanese language skills (JLPT N2 and above) to communicate with customer support team in Japan
- Ability to analyse in excel and google sheets (At minimum, ability to handle SUM function, IF function, and COUNT series functions)
What's next?
Don Chan
- Senior Consultant_
EA Personnel Number:
R1763146
EA License Number: 20C0292
Salary:
$4, $7,000.00 per month
Schedule:
- Monday to Friday
Work Location:
One location
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