Commercial Operations Leader, APAC

2 weeks ago

Singapore Danaher Full time

Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.

Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the Danaher Business System which makes everything possible.

Are you looking to use your commercial & operational skills, have a passion to serve customers and play an important role to grow Pall's APAC business?

The Commercial Operations leader is responsible to lead APAC customer service and supply chain organization driving customer order entry, commercial execution to support customer satisfaction, revenue and working capital. APAC region include Australia, India, Japan, Korea & South East Asia (Singapore, Taiwan. Malaysia, Indonesia, Thailand etc. ) This position provides an opportunity to learn commercial execution and learn Danaher Business System.

This position is part of the Global Commercial Operations team and will be located in Singapore. Pall envision a future where our innovation connects, empowers and embodies humanity to be its best

In this role, you will have the opportunity to:

  • Collaborate cross-functionally to ensure smooth and effective communication and partnerships within commercial operations team (customer service, supply chain, Ware housing etc.) and other functional partners such a sales, manufacturing plants, finance, legal etc.
  • Be responsible for the efficient, effective and customer focused operation of the Order to Cash process with a focus on customer order intake, order management, backlog management, fulfillment (import/ export), inventory billing, etc.
  • Be responsible for achievement of APAC Annual revenue target together with sales
  • Drive conversion of available inventory (stocks in Hand + GIT) into sales. Mitigate any blocks through customer engagement and where needed through sales & support from other functions.
  • Support 3PL and direct warehouses and distribution in region
  • Drive operational excellence and continually improve the commercial end-to-end processes using DBS tools to enable business growth and remove waste, collaborating with sales and business unit partners.
  • Implement and sustain standard global processes considering the specifics of business in APAC (i.e. Order to cash process/ import/export control, VAT, etc.).
  • Engage in key business initiatives including the implementation of e-commerce, process automation, improve visibility end to end for our customers.
  • Support of Sales in roll-out price rises and surcharges per management instruction
  • Personally supporting associates to ensure Safety and Compliance policy's upheld.

The essential requirements of the job include:

  • Bachelor's degree plus 10 years work experience in Commercial Operations, Supply Chain, manufacturing operations, Customer Support, Business, or similar field.
  • years) Leadership and supervisory experience in prior operational role (commercial, customer service, supply chain, manufacturing operations)
  • APAC Supply chain knowledge
  • Excellent communication, collaboration, influence, and ability to effectively inspire change
  • Willingness to travel 25% and work flexible hours to accommodate global schedules (evening meetings required)
  • Solid understanding ERP processes and systems, significant preference for SAP,

It would be a plus if you also possess previous experience in:

  • Solid experience in leading a team with proven expertise in running Commercial Operations function across APAC (Order entry, customer order management, Supply Chain, trade compliance, operations, logistics Warehousing).
  • Good cross functional understanding of processes such as Sales, Marketing, Finance, manufacturing, compliance, IT
  • Outstanding interpersonal skills with ability to form relationships and influence multiple diverse, remote, international teams and individuals within the team as well as cross-functionally with other teams such as Sales, Operations, Manufacturing, Logistics, Marketing, Finance, QA, Legal and Contract Management, and IT.
  • Proactive data driven problem solver who can help teams reduce complex situations to enable progress, enable end-to-end process, and drive to sustainable results; continuous improvement mentality and use of DBS tools.
  • Knowledge of B2B standard methodologies and strategies in a global business environment.
  • Prior experience in Sales, Purchasing, Accounting/Controlling, Logistics/warehousing, manufacturing or similar is a plus.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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