Experience Hub Coordinator

2 weeks ago


Singapore A1G0 PTE. LTD. Full time

ABOUT THE CLIENT


The company helps a variety of customers and partners bring modern communications solutions to their organizations.

The Executive Briefing Program provides our customers and partners with the opportunity to see these innovations and connect and engage with thought leaders and industry experts.


The Experience Hub Coordinator is an operational & administrative role designed to support the logistics and operations of the Experience Hub.

The role is the first touch point for our customers and partners from across Asia Pacific visiting the Experience Hub and would be responsible for elevating the customer experience of each visit.


RESPONSIBILITIES:



  • Manage calendaring for Experience Hub events including briefings, demo tours, and other engagements
  • Ensure each briefing has support end to end from kickoff to followup for both onsite, hybrid, and online briefings:
  • Manage pre-planning and prep logistics
  • Manage during event logistics and refreshment coordination
  • Manage postevent coordination
  • Manage the scheduling of the speakers once the briefing agenda has been finalized
  • Data entry to support KPI and impact reporting on a biweekly basis
  • Ensure logístical arrangements are made to support the briefings virtually and onsite (aligning calendars, invites, microsites, data entry, coordinating vendor services including catering, custom gifts, customer experience, A/V test etc.)
  • Elevates the customer experience by providing attention to detail on briefing experience customizations including swag, gifts, virtual backgrounds, music, experiences, room setup, etc. or special requests
  • Escalates shortnotice speaker declines and other risks to the Briefing Manager
  • Assists Briefing Manager with setup or closing duties of the space as needed
  • Speaker bench appreciation and manage the upkeep of bios
  • Run speaker volunteering committee
  • Close collaboration with Building facility, Workplace, and IT teams to ensure operational efficiency
  • Assist the Global EBC team with side projects, participate in early or late calls with the international team members when needed

MINIMUM REQUIREMENTS



  • 35 years of experience in Executive Briefing Program/ Marketing Events/ Sales/Operations or Administrative capacity within the technology industry
  • Experience in frontline customer service or clientfacing roles
  • Demonstrates energy and enthusiasm
  • Strong written and verbal communication skills, with attention to details
  • Good time management skills and comfortable with managing multiple projects at the same time
  • Ability to adapt, open to learning new things, and work in fastpaced and changing environments
  • Effective problemsolving skills
  • Familiar with using tools such as Zoom, salesforce, Google Workspace or BriefingSource

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