Customer Relations

2 weeks ago


Singapore KANGAROO LEARNING CENTER PTE. LTD. Full time

JOB RESPONSIBILITIES:

  • Warmly greet students, parents, and visitors as they enter the tuition centre and provide a welcoming atmosphere.
  • Respond to inquiries from students and parents regarding course offerings, schedules, fees, and other relevant information.
  • Assist with the enrollment process, including completing registration forms, explaining tuition policies, and collecting necessary documentation.
  • Schedule appointments for students and parents to meet with teachers or staff as needed.
  • Collect tuition fees and ensure accurate recording of payments.
  • Maintain and update student records and administrative documents.
  • Record all math questions in the system.
  • Assist in marketing activities, such as distributing flyers, promoting special events, and collecting feedback from students and parents.
  • Handle customer complaints and concerns with empathy, addressing and resolving issues to the best of your ability, and escalating as necessary.
  • Manage and maintain records of tuition centrerelated supplies, such as students' gifts, student scorecards, prizes, and gifts, to ensure an adequate supply for teachers.
  • Perform general office tasks, such as photocopying, filing, and organizing office supplies.
  • Inspect the tuition centre and office regularly and report that noncompliance.
  • Support the essential maintenance of tuition centre facilities and equipment, coordinate with vendors/contractors/building management for the repair and maintenance of tuition centre as and when required.
  • Willing to learn how to conduct student talk with parents.
  • Being familiar with registration or learning software will be an added advantage.
  • Administrative duties and any other adhoc duties as assigned.
- 当学生、家长和访客进入补习中心时,热情地欢迎并营造亲切的氛围。
- 回应学生和家长关于课程安排、时间表、费用及其他相关信息的询问。
- 协助入学流程,包括填写注册表、解释学费政策和收集必要的文件。
- 根据需要为学生和家长安排会晤老师或工作人员的预约。
- 迅速、专业地处理电话和电子邮件,有效地回答问题和解决疑虑。
- 收取学费并确保准确记录付款。
- 维护和更新学生档案和行政文件。
- 将所有数学问题记录在系统中。
- 协助营销活动,如分发传单、宣传特别活动,并收集学生和家长的反馈意见。
- 怀着同情心处理客户的投诉和疑虑,以最大限度地解决问题,必要时升级处理。
- 管理和维护与补习中心相关的物资记录,如学生礼品、学生成绩卡、奖品等,以确保老师有足够的供应。
- 执行一般办公室任务,如复印、文件整理和组织办公用品。
- 定期检查补习中心和办公室,汇报不合规事项。
- 支持补习中心设施和设备的基本维护,根据需要与供应商/承包商/楼宇管理协调进行维修和保养工作。
- 愿意学习如何与家长进行学生谈话。
- 熟悉注册或学习软件将是额外的优势。
- 履行行政职责以及分配的其他临时任务。

JOB REQUIREMENTS:

  • No experience is required, the training will be given.
  • Passionate about work even during challenging times.
  • Excellent interpersonal and willingness to be trained as a Teacher.
-
Fast-paced working environment and able to multi-task, meticulous
:

-
44 hours per week, able to commit weekdays (inc. evenings) & weekends.
- 候选人至少拥有任何领域的中学/"O"水平/专业证书/ NITEC。
- 不要求工作经验,我们将提供培训。
- 即使在充满挑战的时期也对工作充满热情。
- 优秀的人际交往能力,愿意接受教师培训。
- 快节奏的工作环境,能够同时处理多项任务,工作细致。
- 能够接受工作日(包括晚上)和周末工作。
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