Customer Relations Representative
2 weeks ago
Job Responsibilities
· Open and maintain customer accounts
· Process customers' orders and periodic follow up on orders with regular customers
· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
· Collect customer information to identify and assess customers' needs in order to achieve satisfaction
· Build sustainable relationships of trust through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Keep records of customer interactions, process customer accounts and file documents
· Contribute to team effort by accomplishing related results as needed
Requirements
· Degree in Chemistry / Chemical Process Technology / Applied Chemistry
· Preferably 1-2 years of working experience in sales administration, customer service, logistic or shipping department
· Fresh graduates are welcome to apply
· Good communication skills
· Strong phone contact handling skills and active listening
· Customer orientation and ability to adapt/respond to different cultures
· Ability to multi-task, prioritize and manage time effectively
· Independent yet strong team player
· Fluent in spoken and written English
· Proficient in Microsoft Word, Excel, Powerpoint
Willingness to work on Jurong Island; company transport provided
Tell employers what skills you haveCRM
Ability to Multitask
Written English
Customer Information
Maintain Customer Accounts
Chemistry
Good Communication Skills
Microsoft Word
Customer Service
Customer Orientation
Customer Relations
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