Customer Contact Executive

***The primary responsibility is to process reservation requests for Marriott's global guests who are staying in Marriott's global brands of hotels.Job summary Process reservation requests and support of basic loyalty and customer care requests. Create an effortless experience and build raving brand fans by answering questions about property facilities,...

As the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also expected to comply with the bank's policies and...

Key Responsibilities include:Evaluation of Customer Experiences Monitors and evaluates quality evaluations submitted by internal and vendor quality teams, to ensure Quality & Service Standards, are consistently being practiced & adhered to by frontline agents Periodically review Quality & Service Standards, to validate / provide inputs to ensure that key...

COMPANY DESCRIPTIONPhoenix Contact is a global market leader specializing in the design and manufacturing of electric interconnection and industrial automation devices. With worldwide coverage and in-depth understanding of the local market, Phoenix Contact pro-actively grows itself to be a technology leader in each of its business fields by developing...

THE CLIENT is a leader in the mobile and industrial fluid power industries with components that is commonly used in the construction & mining, oil & gas and marine, agricultural, discrete manufacturing and processing industries.The function supports the quote-to-cash process in responding to customer enquiry and claims.Responsibilities:Responsibilities for...

Shift Timings (Weekends/PHs shift): Week 1: Mon pm/Tues OFF/Wed 7am4.30pm/Thurs 7am4.30pm/Fri 7am4.30pm/Sat 7am4.30pm/SUN OFF Week 2:Mon 8am5.30pm/Tues 8am5.30pm/Wed OFF/Thurs 8am5.30pm/Fri 8am5.30pm/Sat OFF/Sun 9am6.30pm Week 3: Mon 9am6.30pm/Tues 9am6.30pm/Wed 9am6.30pm/Thurs OFF/Fri 10am7.30pm/Sat 10am7.30pm/Sun OFF Week 4: Mon 10am7.30pm/Tues...

Family Group: AdministrationCHALLENGESYou will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff.You will also review, improve and streamline workflow processes to ensure Contact Centre operates at optimal level.In...

Roles & ResponsibilitiesPurpose of job: Supporting the contact centre, the Executive (Contact Center Sales) will help to create an environment that delivers an unrivalled Customer experience in the insurance industry in Singapore. Your role is to ensure the delivery of quality services provided to customers over our various platforms supporting the...

As the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also expected to comply with the bank's policies and...

Our Client is a leading leader in the Aviation Industry and they are looking for vibrant individuals to be a part of their teamJob Duties:- Attending to customer enquiries on Rewards Program, feedback and membership account servicing across all channels - Be the first contact and primary interface between all relevant stakeholders & maintain ownership of...

Our Client is a leading leader in the Aviation Industry and they are looking for vibrant individuals to be a part of their teamJob Duties:- Attending to customer enquiries on Rewards Program, feedback and membership account servicing across all channels - Be the first contact and primary interface between all relevant stakeholders & maintain ownership of...

Roles & Responsibilities Handle all customer enquiries, escalations, technical support and on-going customer relationship management. Deliver high quality customer care service at all times. Provide timely escalations of requests and adequate technical support where necessary. Ensure daily and monthly KPIs are met and exceeded. Be the key contact for...

Roles & ResponsibilitiesAs the Contact Centre Manager, you will be responsible for overseeing and optimizing the performance of our contact centre, ensuring that customer interactions are efficient, effective, and aligned with the company's service standards. You will play a pivotal role in driving customer satisfaction, team productivity, and process...

Roles & ResponsibilitiesBenefits SummaryGovernment Healthcare Sector Up $2800 + AWS + Bonus Join as pioneer Multiple department availableStable career opportunityHandling customers' queries, appointments and referral of services, across all touch-points [email, hotlines, live chats, faxes, letters] Understand the requirements of the caller and provide...

Roles & ResponsibilitiesJob Responsibilities· Ensures highest standard of service delivery to our customers.· Respond and react in a timely manner to escalate fraud / scam service request.· Investigate transactions flagged as suspicious timely.· Maintains confidentiality of the Bank’s customers and data.· Identifies and resolves customer issues and...

Roles & ResponsibilitiesJob Responsibilities· Ensures highest standard of service delivery to our customers.· Respond and react in a timely manner to escalate fraud / scam service request.· Investigate transactions flagged as suspicious timely.· Maintains confidentiality of the Bank’s customers and data.· Identifies and resolves customer issues and...

Roles & ResponsibilitiesJob Description: Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers To deliver the required sales targets and KPIs consistently Perform sales calls and attend to customers’ requests in line with policies and procedures Using simple, clear and concise...

Roles & ResponsibilitiesWhat You'll Do: Handle inbound and outbound calls, addressing customer inquiries and concerns in a professional and timely manner Meeting customers face-to-face to provide support or resolve issues Provide accurate and detailed information to customers regarding products and services Resolving customer issues, complaints or...

Roles & ResponsibilitiesAs the Contact Centre Manager, you will be responsible for overseeing and optimizing the performance of our contact centre, ensuring that customer interactions are efficient, effective, and aligned with the company's service standards. You will play a pivotal role in driving customer satisfaction, team productivity, and process...

Key responsibilities include: Servicing customers via voice and nonvoice interactions Ensuring Customer Satisfaction (C-SAT) scores meet targets set out for the FY based on an established scorecard Adhoc escalations assigned by Duty Managers or Team Leaders Up to date product knowledge in order to deliver accurate and effective services Ensuring Quality...