Contact Center

Duties:The FCC Contact Center Program Manager is responsible for the strategic planning, development, and execution of all FCC Contact Center operations that serve external customers. This position will provide expert oversight of the day-to-day functions of the FCC's public serving contact center environments, including having primary responsibility for...

The Transformation Lead provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...

Roles & ResponsibilitiesPurpose of job: Supporting the contact centre, the Executive (Contact Center Sales) will help to create an environment that delivers an unrivalled Customer experience in the insurance industry in Singapore. Your role is to ensure the delivery of quality services provided to customers over our various platforms supporting the...

About NETSThe NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.The Group operates Singapore's national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile...

Roles & ResponsibilitiesJob Description: Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers To deliver the required sales targets and KPIs consistently Perform sales calls and attend to customers’ requests in line with policies and procedures Using simple, clear and concise...

**Opportunity**Niji is a leading digital agency, financially independent, with 1000+ talents, that supports Non-Profit Organisations, SMEs and large corporation in their digital transformation, from strategy to solution making.With a yearly double-digit purely organic growth since 2015, and recognized as leader on its market, Niji combines Consulting,...

Key Responsibilities include:Evaluation of Customer Experiences Monitors and evaluates quality evaluations submitted by internal and vendor quality teams, to ensure Quality & Service Standards, are consistently being practiced & adhered to by frontline agents Periodically review Quality & Service Standards, to validate / provide inputs to ensure that key...

Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance. Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved. Enter details of all the interactions accurately in the designated interaction management system. Maintain good soft skills throughout their interactions with Ptcp or...

Manager, Control & Governance, Contact Center Posting Date: 10 May 2024 Location: Singapore (City Area), SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North...

Roles & ResponsibilitiesJob Description: Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved Work closely with HR to ensure fast, effective, and quality staff recruitment Build...

Roles & ResponsibilitiesJob Description: Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved Work closely with HR to ensure fast, effective, and quality staff recruitment Build...

Summary:Salary:CompetitiveTeam:Customer Service and Inside SalesLocation:Singapore - St James Power Station HeadquartersAbout Us:Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast, we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our...

Voice and ChatBot expertConfigure Chat and Voice configurations using Sinch Contact ProExpert on User configurations, Queue configurations(voice and Chat), network configurationsHana Expertdata analytics on Contact pro reporting and configurationsC4C and CRM integration expert with Sinch Contact provirtual IP mappingsDR replication creation using sql...

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need...

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need...

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need...

This is a 12 months contract assigned to our clientWork Location: To be confirmedSalary Range: $5,000-$6,000CCM Job Description RequirementsAt least 5 years of experience in managerial positions in the contact center industry.Provide leadership and regular coaching to Team Leaders and Agents.Responsible for managing the day-to-day running of the contact...

Our Client is a leading leader in the Aviation Industry and they are looking for vibrant individuals to be a part of their teamJob Duties:Attending to customer enquiries on Rewards Program, feedback and membership account servicing across all channelsBe the first contact and primary interface between all relevant stakeholders & maintain ownership of...

Our Client is a leading leader in the Aviation Industry and they are looking for vibrant individuals to be a part of their teamJob Duties:Attending to customer enquiries on Rewards Program, feedback and membership account servicing across all channelsBe the first contact and primary interface between all relevant stakeholders & maintain ownership of...

Roles & ResponsibilitiesJob Description: - Provide leadership and regular coaching to Team Leaders and Agents. Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved Work closely with HR to ensure fast, effective, and quality staff recruitment. Build an...