Executive, Contact Center Sales

4 weeks ago


Singapore TALENT EDGE RECRUITMENT LLP Full time
Roles & Responsibilities

Job Description:

  • Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers
  • To deliver the required sales targets and KPIs consistently
  • Perform sales calls and attend to customers’ requests in line with policies and procedures
  • Using simple, clear and concise languages to communicate effectively with customers
  • Actively listen and probe appropriate questions to accurately recommend products and solutions based on customer’s needs and requirements
  • Proactively engage customers through our sales cycle and ensure prompt follow-up on every lead to increase our Contact Centre Outbound sales conversion, reducing leads wastage
  • Effectively handle complaints at the first point of contact, aiming to resolve situations to customers’ satisfaction
  • Being customer centric – Gather customers’ feedback, ideas and suggestions to bring the team/organisation be closer to our customers
  • Actively participate in process improvement sessions, providing constructive feedback and suggestions
  • Ensure that all feedback relating to products and services is escalated to relevant parties and documented within systems
  • Work towards the team’s objectives and demonstrate commitment to achieve business targets and personal goals.
  • Participate in team meetings and ongoing specialized training to ensure the accuracy of information communicated to clients
  • Perform other duties as assigned by immediate supervisor

Requirements:

  • Candidates with motor insurance experience are preferred
  • Well spoken
  • Possess BCP, PGI certifications is a plus

Kindly apply online or send your application to mailto:felicialim@talentedge.com.sg

EA: 15C7572

ID: R23115267


Tell employers what skills you have

Automobile
Customer Relationship
Telesales
Virtual Assistant
Telemarketing
Cold Calling
General Insurance
Customer Oriented
Team Player
Customer Service
car
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