Customer Contact Services

Roles & ResponsibilitiesWhat You'll Do: Handle inbound and outbound calls, addressing customer inquiries and concerns in a professional and timely manner Meeting customers face-to-face to provide support or resolve issues Provide accurate and detailed information to customers regarding products and services Resolving customer issues, complaints or...

***The primary responsibility is to process reservation requests for Marriott's global guests who are staying in Marriott's global brands of hotels.Job summary Process reservation requests and support of basic loyalty and customer care requests. Create an effortless experience and build raving brand fans by answering questions about property facilities,...

Shift Timings (Weekends/PHs shift): Week 1: Mon pm/Tues OFF/Wed 7am4.30pm/Thurs 7am4.30pm/Fri 7am4.30pm/Sat 7am4.30pm/SUN OFF Week 2:Mon 8am5.30pm/Tues 8am5.30pm/Wed OFF/Thurs 8am5.30pm/Fri 8am5.30pm/Sat OFF/Sun 9am6.30pm Week 3: Mon 9am6.30pm/Tues 9am6.30pm/Wed 9am6.30pm/Thurs OFF/Fri 10am7.30pm/Sat 10am7.30pm/Sun OFF Week 4: Mon 10am7.30pm/Tues...

As the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also expected to comply with the bank's policies and...

Key responsibilities include: Servicing customers via voice and nonvoice interactions Ensuring Customer Satisfaction (C-SAT) scores meet targets set out for the FY based on an established scorecard Adhoc escalations assigned by Duty Managers or Team Leaders Up to date product knowledge in order to deliver accurate and effective services Ensuring Quality...

Roles & Responsibilities Handle all customer enquiries, escalations, technical support and on-going customer relationship management. Deliver high quality customer care service at all times. Provide timely escalations of requests and adequate technical support where necessary. Ensure daily and monthly KPIs are met and exceeded. Be the key contact for...

Responsibilities include: Monitor daily / weekly / monthly performance on key operational metrics and undertake timely interventions to ensure that servicelevel agreements are met. Conduct Monthly/Quarterly Performance Review for vendors. Conduct needs assessments and cost/benefit analyses. Identify and evaluate technological options for improving operations...

Roles & ResponsibilitiesJob Responsibilities· Ensures highest standard of service delivery to our customers.· Respond and react in a timely manner to escalate fraud / scam service request.· Investigate transactions flagged as suspicious timely.· Maintains confidentiality of the Bank’s customers and data.· Identifies and resolves customer issues and...

Roles & ResponsibilitiesJob Responsibilities· Ensures highest standard of service delivery to our customers.· Respond and react in a timely manner to escalate fraud / scam service request.· Investigate transactions flagged as suspicious timely.· Maintains confidentiality of the Bank’s customers and data.· Identifies and resolves customer issues and...

Our Client is an established company in Singapore, who is seeking to recruit Officers to join their Customer Service teams.**Customer Service Officer (No-shift, Location: West/ East)SummaryInteracts with customers through phone to provide effective service to every customer by building a personal relationship with each caller, using the appropriate skills,...

Job DescriptionResponsibilities:Facilitate good communication between customers, Sales and production fabs. CSR should always remain contactable to ensure high level of customer serviceParticipate in on-site visits to customers when necessaryEnter customers' orders according to PO and allocated quantity, ensuring that the orders are in optimized shipment...

About the role:Job Purpose:Customer dedicated senior leader having overall accountability & responsibility for quality of service, customer satisfaction, service level management, service improvements & enhancements for all implemented Orange insourced and outsourced services on a major multi-national customer. To position service management product offering...

Job DescriptionMNCMonday to Friday 9am to 6pmJob Description:Perform on-site installations, training, maintenance, and repairs for cash processing solutions.Handle staging, testing, software configuration, and QA for new installations.Troubleshoot customer issues through statistical analysis and reliability evaluations.Advise management on customer...

Work Location: Jurong East Salary rate: $2300 to $3000 per month Shift allowance BONUSRotating working shift: 8am to 8pm / 8pm to 8am (8 – 12-hour shift per day)What you'll do:Deliver exceptional customer service by actively listening and understanding caller needs.Provide timely, accurate, and appropriate information on healthcare...

Analyse customer information and needs to improve customer relationships and experience Individual should be a communicative, attentive and patient team player who can address customers' issues effectively and achieve customer satisfaction Gather customer feedback from multiple sources including surveys Implement business process improvement solutions to...

Contact Centre Experience Customer Service SkillsAbility to MultitaskAbility to handle difficult customersWilling to work on weekends and Public Holiday Ability to draft professional email respond back to customerFamiliar with smart TV operation and handphone application ( download application / install/uninstall)Familiar with internet surfing on the...

Requirements:Previous experience in a Contact CentreExcellent Customer Service AbilitiesStrong Multitasking SkillsCapability to deal with challenging customersAvailability to work on weekends and Public HolidaysProficient in crafting professional email responses to customersFamiliarity with smart TV functionality and mobile applications (downloading,...

Requirements:Previous experience in a Contact CentreExcellent Customer Service AbilitiesStrong Multitasking SkillsCapability to deal with challenging customersAvailability to work on weekends and Public HolidaysProficient in crafting professional email responses to customersFamiliarity with smart TV functionality and mobile applications (downloading,...

Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns Guide callers in navigating the client website and using the available services Gather customer feedback and sentiments and escalate to the relevant parties for further actions Ensure proper documentation, notification, escalation, tracking and...

Roles & ResponsibilitiesBenefits SummaryGovernment Healthcare Sector Up $2800 + AWS + Bonus Join as pioneer Multiple department availableStable career opportunityHandling customers' queries, appointments and referral of services, across all touch-points [email, hotlines, live chats, faxes, letters] Understand the requirements of the caller and provide...