Senior Voice Support Engineer

2 weeks ago


Downtown Core, Singapore Toku Pte Ltd Full time
At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises.

We provide an end-to-end approach to help businesses overcome the complexity of digital transformation in APAC markets and enhance their CX with mission-critical cloud communication solutions.

Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity and global reach to serve the diverse needs of enterprises operating regionally.

To augment our enterprise digital transformation offerings, we recently incorporated a new business consulting unit with a dedicated team of expert consultants into our operations.


As we continue creating momentum for our products in the APAC region and helping customers with their communications needs, we are looking for a Senior Voice Support Engineer.

Want to be part of our journey?

What will you be doing?

  • Providing technical support and troubleshooting for telephony and networkrelated issues at our client's site during regular business hours.
  • Collaborating with a team of professionals locally and oversea to ensure the smooth operation of telephony and network systems.
  • Following established processes and procedures to resolve technical incidents efficiently.
  • Maintaining and enhancing telephony systems, including SBC Cisco and Audiocodes configurations.
  • Leveraging your knowledge of MSTeams and ITIL best practices to contribute to the success of our client's communication infrastructure.
  • Demonstrating strong interpersonal and communication skills, both written and verbal, in English.

We would love to hear from you if you have:

  • A minimum of 5 years of experience in the telephony/network field.
  • A valid MSTeams certification and a strong preference for ITIL certification.
  • Proficiency in telephony concepts, including SBC Cisco and Audiocodes.
  • Familiarity with CUCM (Cisco Unified Communications Manager) is a plus.
  • Excellent teamwork and interpersonal skills.
  • The ability to follow established processes and work within a structured environment.
  • Strong written and verbal communication skills in English.

What would you get?

  • Training and Development
  • Discretionary Yearly Bonus & Salary Review
  • Healthcare Coverage based on location
  • 20 days Paid Annual Leave (excluding Bank holidays)
  • If you would love to experience working in a startup growing at an accelerated speed, and you think you tick most of the requirements, join us

  • System Engineer

    2 weeks ago


    Downtown Core, Singapore Aetos Support Services Pte. Ltd. Full time

    About AETOSAbout the Role - Job responsibilities Manage both cloud and noncloud based networking services Manage various software tools and operating systems including but not limited to: Atlassian JIRA, Confluence, Windows, REHL, CentOS, Ansible, Artifactory and Jenkins Maintain physical local area network and workstation hardware Plan, implement and...


  • Downtown Core, Singapore Toku Pte Ltd Full time

    Head of Solution EngineeringToku's mission is to help companies engage with their customers efficiently. We have helped companies move all voice communications to the cloud and recently embarked on creating products that help companies engage with their customers no matter where their employees are working from.Toku is currently getting into a scale-up mode....

  • IT Support Engineer

    2 weeks ago


    Downtown Core, Singapore Amaris Consulting Full time

    ABOUT USAmaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses.With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 6000 people spread across 5 continents and more than 60 countries.Our...


  • Downtown Core, Singapore CoreIT Services Pvt. Ltd. Full time

    Job Description: Onsite IT Support EngineerLocation: Ocean Financial Centre, Collyer Quay, Raffles Place, Singapore 049315Our Client is a multi-strategy, multi-manager hedge fund looking for an Onsite IT Support Engineer to ensure all their IT systems are operating seamlessly. The firm trades globally across multiple asset classes and investment approaches....


  • Downtown Core, Singapore Leica Microsystems Full time

    Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know...


  • Downtown Core, Singapore Deltafrontier Full time

    We are looking for Senior System Engineer to join our team at DeltaFrontier focus on presales, deploying, managing and maintaining systems in a data center environment. As innovative Singapore-based company, DeltaFrontier is a fast-growing value-added solution partner providing cutting-edge technologies in deploying systems in AI, IoT and Data Center.Why...


  • Downtown Core, Singapore Total IT Global Full time

    Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients at Bangalore. please find below the Job description as well as the company's details for your reference.**ABOUT US: - **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of 'the...


  • Downtown Core, Singapore TechSearch Pte Ltd Full time

    Employment TypePermanent:LocationWest:SalaryHourly:Senior Customer Service Engineer - Project Tender:Handle customer inquiry/ tender for products and services Process quotation and sales order on day to day basis Do follow up with customer and update them on the progress To manage customer feedback and maintain relationship with the customers To act as a...


  • Downtown Core, Singapore Amaris Consulting Full time

    Mission Description:CIB IT Production Infrastructure Version 2 (IV2) provides a platform aimed to be one stop shop for the production and consumption of community driven digital services. These services range from providing on-demand compute resources to analytics platform and DevOps utilities. This includes the support and project deliveries of the platform...


  • Downtown Core, Singapore People Profilers Full time

    :Responsibilities: Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume transaction traffic. Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team. Analyse service ticket data,...


  • Downtown Core, Singapore People Profilers Full time

    :Responsibilities: Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume transaction traffic. Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team. Analyse service ticket data,...


  • Downtown Core, Singapore Engelhart Commodities Trading Partners Full time

    Engelhart operate a diversified platform with a scientific, quantitative and technology focused approach. Engelhart's currently transacts in Energy, Agriculture, Freight, Metals & Minerals, and Risk Premia. We operate our model with our core values at heart, and we demonstrate Agility, Collaboration, and Entrepreneurship in everything we do.Our teams of 180...


  • Downtown Core, Singapore People Profilers Full time

    :Responsibilities: Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume transaction traffic. Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team. Analyse service ticket data,...


  • Downtown Core, Singapore People Profilers Full time

    :Responsibilities: Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume transaction traffic. Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team. Analyse service ticket data,...


  • Downtown Core, Singapore People Profilers Full time

    :Responsibilities: Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume transaction traffic. Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team. Analyse service ticket data,...


  • Downtown Core, Singapore ITCAN Pte Ltd Full time

    Dear Jobseekers,Our client is urgently looking for the below positions.Primary PurposeThis position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with...


  • Downtown Core, Singapore THE SOFTWARE PRACTICE PTE. LTD. Full time

    We are looking for exceptionally smart people with strong development skills and an avid interest in web/mobile development. You should be able to learn quickly and work independently - we'll help you as best as we can, but you must be tenacious and resourceful enough to figure out things you don't know how to do.Requirements:- Students will be required to...


  • Downtown Core, Singapore Asia Research and Engagement Pte Ltd Full time

    Location - Japan (preferably Tokyo)Asia Research and Engagement (ARE) brings the voice of investors to Asia's sustainable development challenges. We run collaborative engagement programs across Asia, assembling coalitions of investors to address strategic sustainability issues and using dialogue and shareholder escalation tools to shift the mindsets of...

  • Senior Consultant

    2 weeks ago


    Downtown Core, Singapore Acumen Commercial Insights Full time

    Senior Consultant ( Singapore, APAC )We are looking for a Senior Consultant to join our Consulting Team. You will work with our growing international client base ( Asia Pacific ) to help each of our clients deliver lasting change through smart revenue management. You will use your experience in consulting and/or consumer goods to bring thought leadership &...

  • Senior Sales Manager

    2 weeks ago


    Downtown Core, Singapore Rapid7 Full time

    Located in Singapore, you will be the Senior leader for Rapid7 within the Indian and ASEAN territories. You will be a Thought Leader and spokesperson both internal and externally to the Cyber industry and partner community.You will work collaboratively with the APJ Leadership team and stakeholders to build the regional Go to Market (GTM) strategy. Working...