IT Support Engineer

2 weeks ago


Downtown Core, Singapore Amaris Consulting Full time

ABOUT US

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses.


With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 6000 people spread across 5 continents and more than 60 countries.

Our solutions focus on four different

Business Lines:
Information System & Digital, Telecom, Life Sciences and Engineering.


We're focused on building and nurturing a top talent community where all our team members can achieve their full potential.

Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

RESPONSIBILITIES

  • Provides secondline investigation and diagnosis
  • Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
  • Escalates unresolved incidents/service requests within agreed timescales
  • Ensures tickets are updated at all times until issues are resolved
  • Liaises with clients, other IT support groups and 3rd party providers when necessary
  • Performs staging of PCs
  • Performs IMAC (Install, Move, Add and Change)
  • Conducts hardware and software maintenance and support
  • Troubleshoots and resolves PC incidents and/or VIP requests
  • Coordinates with Service Desk for hardware repair
  • Assists local Server Team when server maintenance is required
  • Special events coverage/Conference support
  • Connected Backup client support
  • Local network support and/or assists centralized Network team

REQUIREMENTS

  • College diploma in computer science or equivalent
  • Indepth knowledge of Microsoft Windows 10, Office 365, office productivity tools, desktop and laptop computers, iPhones, iPads, MFPs and videoconferencing systems; familiarity with ServiceNow and Citrix software, an asset
  • Excellent troubleshooting and incident resolution
  • Strong communication skills; fluency in spoken and written English.
  • Good interpersonal skills, team player and contributor to a positive team dynamic
  • Ability to work under pressure. Sense of urgency and client focus
  • Versatility, ability to adapt to new technology and change
  • Strong organization, prioritization and multitasking skills
  • Resultsoriented
  • Motivated, creative, flexible, responsible and proactive
  • Availability to work outside regular hours

EQUAL OPPORTUNITY

Job Types:
Full-time, Permanent

Salary:
$4, $5,000.00 per month

Work Location:
In person

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