Application Support Engineer

2 weeks ago


Downtown Core, Singapore Amaris Consulting Full time

Mission Description:


CIB IT Production Infrastructure Version 2 (IV2) provides a platform aimed to be one stop shop for the production and consumption of community driven digital services.

These services range from providing on-demand compute resources to analytics platform and DevOps utilities.

This includes the support and project deliveries of the platform itself as well as on-boarding new digital offerings into the platform.


Key Responsibilities
The Production Engineer will work closely with development, infrastructure and Business IT teams to:

  • Identify business cases for onboarding onto the IV2 platform
  • Provide end to end support throughout the onboarding lifecycle from POC to development, staging & production
  • Provide after care production support once live
  • Customize production tools (monitoring, deployment, scheduling etc.)
  • Provide feedback and propose solutions to management on performance, capacity and design issues

Profile Requirement

Specific Technical Skills

Production experience across the following:

  • System administration
  • Indepth knowledge in Linux/Unix and good knowledge on Windows systems
  • Good general understanding of global infrastructure, firewalls, networking, and considerations in these areas.
  • Networks : Good understanding of network principals and practical knowledge of load balancing technologies, like F5 Big-IP is essential


Monitoring
  • Experience in managing monitoring tools (such as ITRS Geneos)


Automation
  • Experience to release and or server automation tools such as Ansible, BMC BladeLogic
  • Knowledge of programming and scripting methodologies and demonstrable proficiency in writing code in one or more of the following languages; Python, Perl, Ruby, Java


Data
  • Experience into Log indexing product such as Splunk and Elastic Search


Application servers
  • Strong knowledge in configuring and supporting web technologies such as Tomcat, Apache, NGiNX, IIS


Analytical skills
  • Ability to analyse data surrounding incidents to a fine level, investigate dependencies and evaluate possible areas for improvement, and actions with a view to automate resolution
Desirable IT Skills

  • Ability to understand business requirements and translate them into technical solutions within the IV2 platform
  • Containers exposure to Docker, Rancher
  • Test tools practical experience of Load testing tool like Jmeter
  • Databases exposure to or skills in SQL Server, Oracle and NoSQL DBs
  • Good tasks management, prioritisation, risk management
  • Appreciation of production processes, including change and release management
  • Good incident and problem management skills, with knowledge of ITIL beneficial

Specific Qualifications Required

Benefits:

  • Health insurance

Schedule:

  • Monday to Friday

Experience:

  • System/DevOps/Infrastructure: 4 years (preferred)

Work Location:
In person
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