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Application Support Engineer
2 weeks ago
Mission Description:
CIB IT Production Infrastructure Version 2 (IV2) provides a platform aimed to be one stop shop for the production and consumption of community driven digital services.
This includes the support and project deliveries of the platform itself as well as on-boarding new digital offerings into the platform.
Key Responsibilities
The Production Engineer will work closely with development, infrastructure and Business IT teams to:
- Identify business cases for onboarding onto the IV2 platform
- Provide end to end support throughout the onboarding lifecycle from POC to development, staging & production
- Provide after care production support once live
- Customize production tools (monitoring, deployment, scheduling etc.)
- Provide feedback and propose solutions to management on performance, capacity and design issues
Profile Requirement
Specific Technical Skills
Production experience across the following:
- System administration
- Indepth knowledge in Linux/Unix and good knowledge on Windows systems
- Good general understanding of global infrastructure, firewalls, networking, and considerations in these areas.
- Networks : Good understanding of network principals and practical knowledge of load balancing technologies, like F5 Big-IP is essential
Monitoring
- Experience in managing monitoring tools (such as ITRS Geneos)
Automation
- Experience to release and or server automation tools such as Ansible, BMC BladeLogic
- Knowledge of programming and scripting methodologies and demonstrable proficiency in writing code in one or more of the following languages; Python, Perl, Ruby, Java
Data
- Experience into Log indexing product such as Splunk and Elastic Search
Application servers
- Strong knowledge in configuring and supporting web technologies such as Tomcat, Apache, NGiNX, IIS
Analytical skills
- Ability to analyse data surrounding incidents to a fine level, investigate dependencies and evaluate possible areas for improvement, and actions with a view to automate resolution
- Ability to understand business requirements and translate them into technical solutions within the IV2 platform
- Containers exposure to Docker, Rancher
- Test tools practical experience of Load testing tool like Jmeter
- Databases exposure to or skills in SQL Server, Oracle and NoSQL DBs
- Good tasks management, prioritisation, risk management
- Appreciation of production processes, including change and release management
- Good incident and problem management skills, with knowledge of ITIL beneficial
Specific Qualifications Required
Benefits:
- Health insurance
Schedule:
- Monday to Friday
Experience:
- System/DevOps/Infrastructure: 4 years (preferred)
Work Location:
In person
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