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Technical Support Engineer
2 weeks ago
Responsibilities: Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume transaction traffic. Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team. Analyse service ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and follow possible maintenance for system-level improvement. Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely. Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization. High responsibility in continuous improvement in service quality and efficiency. Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes. Requirements: 4-8+ years of experience in similar roles - e.g. Technical Support Engineer, SL3 Engineer, Application Owner, etc. Must have strong capabilities to identify, analyze and resolve problems logically and systematically 3+ years Unix/Linux with shell scripting, etc 2+ years databases experience (Oracle, MySQL) 2+ years Web or App related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix Understanding of software development methodologies and coding standards Experience with software application debugging and troubleshooting Familiar with technical support process and escalation management Passionate with technical support to solve complicated customer issues Ability to present or speak fluently to engineers, product manager and customers BS/MS in Computer Science, Math or related scientific disciplines Background in Software Development is a plus We regret that only shortlisted candidates will be notified
Noga Lim Wei Loong
Registration Number: R1329872
EA License Number: 10C3804
People Profilers Pte Ltd, 50 Raffles Place, #19-12, Singapore Land Tower, Singapore 048623
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Technical Support Engineer
1 month ago
Downtown Core, Singapore People Profilers Full time:Responsibilities: Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume transaction traffic. Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team. Analyse service ticket data,...
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Technical Support Engineer
4 weeks ago
Downtown Core, Singapore People Profilers Full time:Responsibilities: Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume transaction traffic. Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team. Analyse service ticket data,...
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Onsite IT Support Engineer
2 weeks ago
Downtown Core, Singapore CoreIT Services Pvt. Ltd. Full timeJob Description: Onsite IT Support EngineerLocation: Ocean Financial Centre, Collyer Quay, Raffles Place, Singapore 049315Our Client is a multi-strategy, multi-manager hedge fund looking for an Onsite IT Support Engineer to ensure all their IT systems are operating seamlessly. The firm trades globally across multiple asset classes and investment approaches....
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Technical Support Engineer
2 weeks ago
Singapore Volt Singapore Full timeMy client is a leading IC equipment manufacturer. To meet the increasing standard and expectation from customers, they are now looking for an experienced Technical Support Engineer.Job Duties and Responsibilities: Leads NPD and Field Service Delivery team's stabilization Provides technical escalation support for critical technical escalations from customers....
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System Engineer
2 weeks ago
Downtown Core, Singapore Aetos Support Services Pte. Ltd. Full timeAbout AETOSAbout the Role - Job responsibilities Manage both cloud and noncloud based networking services Manage various software tools and operating systems including but not limited to: Atlassian JIRA, Confluence, Windows, REHL, CentOS, Ansible, Artifactory and Jenkins Maintain physical local area network and workstation hardware Plan, implement and...
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Technical Support Engineer
2 weeks ago
Singapore Henderson Scott Full timeTechnical Support Engineer - APAC / Cyber Security Start-Up VendorSalary: Paying up to $80k SGDLocation: Singapore. Hybrid role - you will need to go into the office 2-3 times a week.Exciting opportunity for a support engineer/system engineer to join a pre-IPO cyber security vendor in Singapore.You will work with their customers to resolve technical issues,...
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Technical Support Engineer
2 months ago
Singapore AEM SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesTechnical Support EngineerESSENTIAL DUTIES AND RESPONSIBILITIES Provide technical expertise in manufacturing and field support. Lead on NPI Build and develop process documents (WI, Manual, FMEA and RA) Support for Customer and Field service escalations and trouble shooting. Support L and L3 Training manual preparation and provide...
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Technical Support Engineer
4 weeks ago
Singapore AEM SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesTechnical Support EngineerESSENTIAL DUTIES AND RESPONSIBILITIES Provide technical expertise in manufacturing and field support. Lead on NPI Build and develop process documents (WI, Manual, FMEA and RA) Support for Customer and Field service escalations and trouble shooting. Support L and L3 Training manual preparation and provide...
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Application Support Engineer
2 weeks ago
Downtown Core, Singapore Amaris Consulting Full timeMission Description:CIB IT Production Infrastructure Version 2 (IV2) provides a platform aimed to be one stop shop for the production and consumption of community driven digital services. These services range from providing on-demand compute resources to analytics platform and DevOps utilities. This includes the support and project deliveries of the platform...
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Technical Support Engineer
2 months ago
Singapore POLARIS SCIENCE PTE. LTD. Full timeRoles & ResponsibilitiesJob Vacancy – Technical Support Engineer· Polaris Science Pte Ltd is a young dynamic distributor of scientific instruments and laboratory equipment.· We are expanding and is looking for a Technical Support Engineer.We Have· A list of good products to offer to scientists and engineers in the universities and industries.· A...
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Desktop Support Engineer
2 weeks ago
Downtown Core, Singapore Total IT Global Full timeTotal IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients at Bangalore. please find below the Job description as well as the company's details for your reference.**ABOUT US: - **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of 'the...
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Technical Support Engineer
2 weeks ago
Singapore KLA Full timeCompany OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents...
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Technical Support Engineer
2 weeks ago
Singapore PROTECFIRE ENGINEERING PTE. LTD. Full timeProvide all level of technical training, pre-sales technical support, system design and post sales installation, commissioning, on-site training and training for end-users and distributors. Provide maintenance and servicing/repairing of equipment and systems at site. Assist sales team to prepare technical specification, CAD schematic drawings, bill of...
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Technical Support Engineer
3 months ago
Singapore PS MANPOWER PTE. LTD. Full timeRoles & ResponsibilitiesTitle: Technical Support Engineer Responsibilities:- Customer Support: Assist customers with audio system issues via various channels.- Problem Resolution: Diagnose and resolve hardware and software issues promptly.- Product Knowledge: Stay updated with audio technology advancements and product offerings.- Documentation: Create and...
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Senior Voice Support Engineer
2 weeks ago
Downtown Core, Singapore Toku Pte Ltd Full timeAt Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation in APAC markets and enhance their CX with mission-critical cloud communication solutions. Toku combines local strategic...
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Technical Support Engineer
2 weeks ago
Singapore RECRUITMENT OASIS PRIVATE LIMITED Full timeAbout The CompanyOur client is a market leader in the delivery and implementation of clinical IVD and health IT products and services for clinical laboratories, hospitals, and healthcare organizations. Its products and solutions continuously help improve patient clinical services and efficiency advances resulting in cost savings, which in turn translate to...
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Technical Support Engineer
2 weeks ago
Singapore Dynamic Yield Full timeDynamic Yield, recently acquired by MasterCard, is on the lookout for a Technical Support Engineer who can ensure customer satisfaction by providing a prompt and comprehensive resolution of highly technical issues.The expectation of the position is to understand the suite of Dynamic Yield software offerings in a deep and technical way in order to provide the...
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Technical Support Engineer
2 months ago
Singapore ATLAS COPCO Full timeYour Role: Provide a fast and professional technical support service in the diagnosis and resolution of product non conformities both in terms of system recovery and problem resolution (root cause corrective/preventive action) Responsible for analysing onsite performance data and generation of performance reports with a view to identifying and creating CIP...
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Technical Support Engineer
4 weeks ago
Singapore ATLAS COPCO Full timeYour Role: Provide a fast and professional technical support service in the diagnosis and resolution of product non conformities both in terms of system recovery and problem resolution (root cause corrective/preventive action) Responsible for analysing onsite performance data and generation of performance reports with a view to identifying and creating CIP...
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IT Support Engineer
2 weeks ago
Downtown Core, Singapore Amaris Consulting Full timeABOUT USAmaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses.With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 6000 people spread across 5 continents and more than 60 countries.Our...