Technical Support Engineer

2 weeks ago


Singapore RECRUITMENT OASIS PRIVATE LIMITED Full time

About The Company


Our client is a market leader in the delivery and implementation of clinical IVD and health IT products and services for clinical laboratories, hospitals, and healthcare organizations.

Its products and solutions continuously help improve patient clinical services and efficiency advances resulting in cost savings, which in turn translate to the delivery of better patient care.


Our client is looking for a Technical Support Engineer to assist in the 2nd level technical support to the Asia Pacific region of the company.


JOB DESCRIPTION

  • Conducting Training within SAP office or oversea for affiliates and business partners' support team.
  • Preparation/update of training materials and necessary guides for products for responsibility.
  • 2nd level technical support to the AP region supports team and local (SG) market.
  • Able to support local (Singapore market) if needed.
  • Guiding and mentoring new engineers.
  • Be the key contact person for products of responsibility between Sysmex Asia Pacific and its head office in Japan and other regional headquarters in Germany or USA and OEM Vendors on technical matters for his primary products.
  • Creating actions/ideas for continuous improvement of affiliates and business partners' support team skill and knowledge.

REQUIREMENTS

  • Minimum Education Required: Diploma or Degree or equivalent in Biomedical/ Mechatronic / Electronics Engineering.
  • 5 years working experience in IVD market.
  • Good Communication Skills.
  • Able to maintain high standards of professionalism and personal conduct when interacting with internal and external customers.
  • Experience in handling IVD products e.g., Hematology, Clinical Flow Cytometry, Hemostasis, Immunology, Chemistry and Laboratory Automation Products and associated IT software.
  • Customer Focused.
  • Must be willing to Travel (i.e., Malaysia, Indonesia, Thailand, Vietnam, Myanmar, Philippines, India, Pakistan, Sri Lanka, Nepal, Australia, New Zealand, Singapore, etc)

ADDITIONAL INFORMATION

  • Location: Jln Eunos (Zhaolin Bldg/near Paya Lebar MRT)
  • Working Hours: Monday to Fridays (9am 5:45pm)
  • 14 Medical Benefits Provided
  • 14 Annual Leave
RECRUITMENT OASIS PTE LTD | EA
Licence No: 22C1079 | Name: Shirley Ong (R

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