2nd Line Support Analyst

2 weeks ago


Singapore Austin Werner Full time
Singapore

Blockchain

Permanent

2nd Line Support Analyst - NFT Project - REMOTE - Singapore
As a 2nd Line Support Analyst, you will be responsible for:

  • Providing 2nd line technical support to end users, troubleshooting and resolving complex issues related to our platform, software, and hardware.
  • Collaborating with crossfunctional teams to identify, diagnose, and resolve software and hardware issues, including those related to Mac and Windows operating systems.
  • Managing and maintaining software licensing, ensuring compliance with relevant agreements and regulations.
  • Utilising GitHub to manage, track, and collaborate on software issues, bug reports, and feature requests.
  • Creating and maintaining technical documentation, including user guides, knowledge base articles, and FAQs.
  • Working closely with the development team to communicate user feedback and provide suggestions for product improvements.
  • Staying uptodate with the latest industry trends and advancements in the crypto and NFT space, as well as best practices for Mac and Windows support.
  • Participating in oncall support rotation as needed
As a 2nd Line Support Analyst you will bring:

  • 3+ years of experience in a 2nd line support role, preferably in a tech or crypto-focused company.
  • Proficiency in both Mac and Windows operating systems, with a deep understanding of troubleshooting and resolving hardware and software issues.
  • Knowledge of software licensing, including compliance management and administration.
  • Familiarity with GitHub, including issue tracking, version control, and collaboration tools.
  • Strong problemsolving skills, with the ability to diagnose and resolve complex technical issues.
  • Excellent communication skills, both written and verbal, with a customerfocused mindset.
  • Ability to work independently and manage multiple tasks in a fastpaced, remote environment.
  • Passion for the crypto and NFT space, with a desire to stay current on industry trends and advancements.

How to Apply:


If you're passionate about the crypto and NFT space and have the skills to excel in this role, please apply.

If you have any questions reach out to Poppy Colbourne for more information.

Skills needed

  • Apple Macintosh
- windows
;

Location

Singapore

Salary

$80,000 / Per Annum

Employment-type

Permanent

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