Current jobs related to IT Support Analyst - Singapore - TONY BLAIR INSTITUTE (SINGAPORE BRANCH)

  • Application Support Specialist

    1 week ago

    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    Job Title: Application Support AnalystWe are seeking a highly skilled Application Support Analyst to join our team at IT Consultancy & Services Pte Ltd. As an Application Support Analyst, you will be responsible for providing technical support and troubleshooting services to our clients.Key Responsibilities:Provide technical support and troubleshooting...

  • Application Support Specialist

    1 day ago

    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    Job Title: Application Support AnalystWe are seeking a highly skilled Application Support Analyst to join our team at IT Consultancy & Services Pte Ltd. As an Application Support Analyst, you will be responsible for providing technical support and troubleshooting for our applications and systems.Key Responsibilities:Provide technical support and...

  • Senior Business Analyst

    2 weeks ago

    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    Job SummaryWe are seeking a highly skilled Business Analyst to join our team at IT Consultancy & Services Pte Ltd. As a Business Analyst, you will play a critical role in defining and collating business requirements, preparing functional requirements, and writing user stories.Key ResponsibilitiesBusiness Requirements DefinitionDefine business requirements...

  • Senior Systems Analyst

    2 weeks ago

    Singapore A-IT INVESTMENT PTE. LTD. Full time

    Job Title: Senior Systems AnalystA-IT INVESTMENT PTE. LTD. is seeking a highly skilled Senior Systems Analyst to lead the development and implementation of Cards related applications on the mainframe platform.Key Responsibilities:Lead a team of developers to design, develop, and implement system enhancements and new applications.Manage the system development...

  • Business Systems Analyst

    2 weeks ago

    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    Job Title: Business Systems AnalystWe are seeking a highly skilled Business Systems Analyst to join our team at IT Consultancy & Services Pte Ltd. As a Business Systems Analyst, you will be responsible for analyzing business needs and developing IT solutions to meet those needs.Key Responsibilities:Analyze business requirements and develop IT solutions to...

  • Financial Analyst

    1 day ago

    Singapore A-IT SOFTWARE SERVICES PTE LTD Full time

    Job Title: Finance AnalystWe are seeking a highly skilled Finance Analyst to join our team at A-IT Software Services Pte Ltd. As a Finance Analyst, you will play a critical role in assisting in the preparation of Global Financial Markets (GFM) monthly reports and analysis related to Income.Key Responsibilities:Assist in the preparation of GFM monthly reports...

  • System Analyst

    2 weeks ago

    Singapore A-IT INVESTMENT PTE. LTD. Full time

    Job Title: System AnalystA-IT INVESTMENT PTE. LTD. is seeking a skilled System Analyst to join our team. As a System Analyst, you will play a crucial role in automating internal manual processes and collaborating with cross-functional teams to deliver high-quality solutions.Key Responsibilities:Requirements Analysis & Report Preparation: Identify and define...

  • Senior System Analyst

    2 weeks ago

    Singapore A-IT INVESTMENT PTE. LTD. Full time

    Key ResponsibilitiesWe are seeking a highly skilled Senior System Analyst to join our team at A-IT INVESTMENT PTE. LTD. The ideal candidate will have a strong background in digital banking and experience working on complex multi-tier application landscapes.Drive technical requirements lifecycle and work closely with Functional Business Analysts to translate...

  • Financial Analyst

    1 day ago

    Singapore A-IT SOFTWARE SERVICES PTE LTD Full time

    Job Title: Finance AnalystAbout the Role:We are seeking a highly skilled Finance Analyst to join our team at A-IT Software Services Pte Ltd. As a Finance Analyst, you will play a critical role in driving financial analyses, data collection, and model development to improve Group cost shape.Key Responsibilities:Partner with business units to identify,...

  • Data Analyst

    1 day ago

    Singapore A-IT SOFTWARE SERVICES PTE LTD Full time

    Job Title: Data AnalystWe are seeking a highly skilled Data Analyst to join our team at A-IT Software Services Pte Ltd. As a Data Analyst, you will play a crucial role in supporting the design, development, and implementation of various dashboard requirements within the Bank.Key Responsibilities:Requirements Gathering: Gather and analyze requirements from...

  • Business Systems Analyst

    2 weeks ago

    Singapore A-IT SOFTWARE SERVICES PTE LTD Full time

    About the RoleWe are seeking a highly skilled Business Analyst to join our team at A-IT Software Services Pte Ltd. As a Business Analyst, you will play a critical role in ensuring the successful implementation of business solutions that meet the needs of our clients.Key ResponsibilitiesCollate and manage all details regarding the application for the assigned...

  • Business Solutions Analyst

    2 weeks ago

    Singapore A-IT SOFTWARE SERVICES PTE LTD Full time

    About the RoleWe are seeking a highly skilled Business Solutions Analyst to join our team at A-IT SOFTWARE SERVICES PTE LTD. As a Business Solutions Analyst, you will play a critical role in supporting the launch and implementation of our digital solutions and services.Key ResponsibilitiesBusiness Analysis: Understand and interpret new business requirements...

  • Trade Support Analyst

    1 day ago

    Singapore ICBC STANDARD BANK PLC SINGAPORE BRANCH Full time

    Job Title: Trade Support AnalystWe are seeking a highly skilled Trade Support Analyst to join our team at ICBC STANDARD BANK PLC SINGAPORE BRANCH. As a Trade Support Analyst, you will be responsible for ensuring the smooth operation of trade support functions, including trade validation, payment sanction screening, and risk management.Key...

  • Senior System Analyst

    2 weeks ago

    Singapore A-IT INVESTMENT PTE. LTD. Full time

    Roles & ResponsibilitiesKey Responsibilities Drive technical & system requirements lifecycle Work with Functional Business Analyst to translate high level user stories into technical requirements Work with architects, chapters and developers and chapters to ensure system and technical requirements are clearly articulated and understood Liaise with host...

  • Cybersecurity Threat Analyst

    2 weeks ago

    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    Job Title: Cybersecurity AnalystWe are seeking a highly skilled Cybersecurity Analyst to join our team at IT Consultancy & Services Pte Ltd. As a Cybersecurity Analyst, you will play a critical role in protecting our organization's assets from cyber threats.Key Responsibilities:Analyze and investigate cybersecurity events to improve threat detection...

  • Murex Production Support Analyst

    2 weeks ago

    Singapore A-IT SOFTWARE SERVICES PTE LTD Full time

    Roles & ResponsibilitiesKey Skills: Murex MxML, Datamart , MLC and SQLJob ObjectivesProduction support Analyst role for Murex Datamart, MxML and MLC.Have a strong business and technical knowledge of Murex functionality and external interfaces.Key Responsibilities Manage the day-to-day operational and L2 production support tasks for GM & Risk System ( System...

  • Application Support Analyst

    1 day ago

    Singapore RECRUIT EXPRESS PTE LTD Full time

    Job Title: Application Support AnalystWe are seeking a highly skilled Application Support Analyst to join our team at RECRUIT EXPRESS PTE LTD. As an Application Support Analyst, you will be responsible for providing technical support and assistance to our clients in the Capital Markets industry.Key Responsibilities:Provide 1st, 2nd, and 3rd line support for...

  • AML System Analyst

    1 day ago

    Singapore A-IT SOFTWARE SERVICES PTE LTD Full time

    Job Title: AML System AnalystWe are seeking an experienced AML System Analyst to join our team at A-IT SOFTWARE SERVICES PTE LTD. As an AML System Analyst, you will be responsible for leading and delivering high-quality AML system enhancements and changes into production.Key Responsibilities:Perform impact analysis on project scope and document proposed...

  • Data Analyst

    2 weeks ago

    Singapore A-IT SOFTWARE SERVICES PTE LTD Full time

    About the RoleA-IT Software Services Pte Ltd is seeking a highly skilled Data Analyst to join our team. As a Data Analyst, you will play a crucial role in supporting the design, development, and implementation of various dashboard requirements within the company.Key ResponsibilitiesRequirements GatheringGather and analyze requirements from business...

  • Systems Analyst

    2 weeks ago

    Singapore A-IT INVESTMENT PTE. LTD. Full time

    Roles & ResponsibilitiesThe System Analyst is responsible for leading a team of developers, managing the system development, implementation and support of Cards related applications on the mainframe platform Responsible for the understanding and contributing to the technical solution from design through to code level.  Work closely with business users...

IT Support Analyst

3 months ago

Singapore TONY BLAIR INSTITUTE (SINGAPORE BRANCH) Full time

TBI is looking for an IT Support Analyst to join our Operations, Asia Pacific team based at our hub office in Singapore.

You will provide customer-centric IT support for internal stakeholders, troubleshooting hardware and software issues, onboarding new members of staff and working with 3rd party suppliers & vendors where necessary.


Key Responsibilities
-
Be very customer-focused in solving IT issues for our internal stakeholders in a timely manner with a strong commitment to quality service
:

  • Provide responsive 1st line technical support to TBI's end users enabling them to undertake their roles and responsibilities in a secure and professional environment.
  • Proactively monitor the ITSM helpdesk queue for requests, incidents and problems, ensuring they are acted upon promptly.
  • Ensure that all requests, incidents, and problems are recorded within the ITSM helpdesk platform.
  • Ensure all end user IT assets are captured and the asset management system is kept up to date.
  • Configuration and maintenance of end user equipment including laptops and mobile devices.
  • Working with the Cyber Security Engineer to assist in maintaining the security compliance across the end user environment (laptop, mobile devices) including multi factor authentication, access to data, antivirus protection, threat detection and loss of service. Work with 3rd party suppliers/vendors where escalation is required to resolve an incident or request.

Person Specification
-
Strong sense of "customer-comes first mentality" and a commitment to quality service for our internal stakeholders
:

  • Excellent communication skills, including the ability to communicate technical information to nontechnical stakeholders.
  • Knowledge & experience of working with:
Window 10/11
Mac OS
Microsoft 365
ITSM software or other IT service desk ticket management tools.

  • Excellent analytical and problemsolving skills to identify and resolve technical issues.
  • Demonstrates the ability to prioritise against tight deadlines.
  • Desire to learn and develop new systems, platforms, and technologies.
  • Excellent customer service skills to ensure a high level of user satisfaction.
  • Selfstarter, able to take initiative and find a resolution to new issues and share knowledge with other team members.

Nice-to-have experience but not necessary:

  • Knowledge & experience of working with:
Azure Active Directory
Intune or other MDM and mobile devices (both iOS and Android)
Active Directory
File Servers
Security tools
SharePoint and Dynamics CRM
Hybrid Cloud