Manager, HR Shared Services

2 weeks ago

Singapore EXQUISITZ ASIA PTE. LTD. Full time

Manager, HR Shared Services (SEA & OCEANIA)

(based in Singapore)
-
A multinational retail group is seeking HR talents to join their regional team in Singapore to support the HR operations in the region.
-
A leadership role, leading a team of HR professionals in support of HR Shared Services in payroll and operations for the SEA & Oceania
- **Competitive remuneration package

We are tasked by our Client, a multinational retail group on
confidential search for a strong HR talent as their
Manager, HR Shared Services (
SEA & Oceania) covering Singapore, Malaysia, Thailand, Vietnam, Australia, New Zealand, Guam and Philippines as well as any expansion plans.


The Role


The regional HRSS Manager is responsible to lead the HR shared services, as part of HR transformation and digitization journey.

The role will lead a team of HR professionals in support of HR core areas namely HR, Payroll, Employee support and Time & Attendance.

This shall be managed in accordance with local laws & legislations for the SEA & Oceania region.

Responsibilities:

  • Lead and drive integrated HR workflow through HR Operations
team in executing core HR operations processes in support of

employees' life cycle i.e. Hiring and onboarding, Job changes,

Compensation & benefits changes (insurance renewals), OTP,

Self-service, monitor Work authorizations,

Termination/offboarding, document storage & Compliance.

  • Lead and coach the Payroll team leads to ensure timely and
accurate payroll processing, payroll closure, payroll reporting

and process reconciliations for SEA & Oceania, in compliance

with local law and legislations.

  • Oversee, support and coach Project lead to meet/exceed the
work deliverables on HR systems, integration work and

digitalization projects.

  • Collaborating and interface with local/regional HR to drive
continuous improvements on service delivery, in particular the

key performance indicators so as to achieve best in class service

quality:

  • Drive process & performance improvements & efficiency in
terms of service coverage, responsibilities, quality and process

adherence;

  • Continuous improvement in interaction & communication in
terms of interaction mechanism, communication flow, customer

centric culture and perception.

  • Improved governance and reporting: regular checks and
keeping abreast with changing laws and legislation in payroll,

pension and income tax related topics.

  • Support employee relations in timely completion of regulatory
filings and specific regulatory inquiries.

  • All other duties as assigned.

Key Requirements

  • Degree in Information Systems/Management, Organization behaviour/HR or its equivalent.
  • Min. 8 years in handson HR Operations/Shared Services management.
  • Good understanding of regional payroll / Shared services model, system interface and process improvements. Preferably with working knowledge in Workday and global payroll software.
  • Good organization and logical with a strong service mindset
  • Excellent interpersonal and stakeholders' management skills
  • Driven, proactive in solutionsbased problem solving
  • Independent, able to work under tight schedule

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