Account Manager

2 weeks ago


NorthEast Singapore DHL Full time

About us:

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development.

We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.


Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers - helping them deliver better results everyday.


Responsibilities:

  • Act as the focal point between customer, operations and the wider DSC business
  • Main point of contact for customers on topics of strategic and tactical relevance, especially for commercial and important operations matters
  • Balance needs of the customer with needs of our operations by facilitating mutual solutions
  • Manage and resolve potential resulting concerns from the customer
  • Champion the overall Customer Centricity agenda to drive actions that go beyond just responding to customer satisfaction scores and measurements
  • Drive Net Growth with existing customer
  • Build extensive coach network in customer's organization, gain access to decision makers and spread the word on the value we have delivered
  • Be familiar with the commercial agreement and fully understand DSC's and customer's duties & rights. Lead related commercial negotiations based on internally aligned positions
  • Trust Operations to deliver the KPIs, but track performance and jump in when customer satisfaction is at risk

Requirements:

  • Minimum 58 years of Contract Logistics experience preferred but not mandatory
  • Commercial acumen and experience in a clientfacing role
  • Ability to identify and understand a stakeholder or customer's situation, feelings and motivation
  • Ability to stand one's ground when dealing with tough/highly demanding stakeholders
  • Exceptional communication, facilitation and presentation skills at all levels
  • Operational/Solution Design/Consulting experience that involved facing customers is an added advantage
  • Willingness to learn about Operations in Contract Logistics if unexperienced
**At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
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