Airline Relations Manager

2 weeks ago

NorthEast Singapore SATS Full time

About us
SATS - Feeding and Connecting Asia

We are a leading provider of Food Solutions and Gateway Services. Our vision is to feed and connect Asia, and it is our passion to delight our customers.

With 70 years of experience, and a regional presence in 27 countries, SATS caters to the needs of the aviation sector and a host of other public and private institutions in areas like defence, hospitality, healthcare and logistics.


SATS is entering a new phase of growth by expanding our business across the region and connecting our services internationally, so as to create new value for our customers, partners and shareholders.

Technology-driven and people-led, we transform ourselves continually by injecting new technology and investing in people so as to build a more sustainable business.

Gateway Services

SATS' Gateway Services encompasses services in ground handling which include ramp and baggage handling, aircraft cleaning, flight operations and load control, airfreight and passenger services.

Our offerings also include aviation security, cruise handling and cruise terminal management.

Food Solutions
SATS' Food Solutions comprises in-flight catering, commercial and institutional catering, research and development, food manufacturing and food distribution. Our offerings also include linen and laundry services, and we are the master caterer for the Singapore Sports Hub.

Key accountabilities

  • Main point of contact for clients assigned
  • Responsible to act on behalf of the client to ensure smooth delivery of services, via audits, random sampling exercises etc.
  • Ensure that the operational departments carry out all new requirements or changes as and when required by the airlines
  • Monitor airline stocks to ensure availability as well as to manage cabin crew voyage reports
  • Coordinate airline scheduled and nonscheduled meal presentations
  • Provide additional checks and balances on behalf of the airline for all products and services provided for the airline out of Singapore
  • Relationship building with airline clients and enhance customer relations both at the local level in Singapore and at the HQ level
  • Resolve key client issues and complaints
  • Anticipating key account changes and improvements, and communicating with internal operational teams to preempt them
  • Seek and develop potential airline or nonairline catering business opportunities
  • Projects management
  • Any other duties as assigned

Skills & experience

  • Degree holder with at least 3 years of account management or operational experience background
  • Firm and be able to think on the feet in order to manage the ground staff
  • Possess effective communication skills with a drive to succeed
  • Able to multi task in a fast pace environment
  • Sociable, passionate, committed and enthusiastic
LI-CC1

LI-JC1

Job Reference:
SATS00607

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