Customer Service Intern

2 weeks ago


Singapore IDS Medical Systems (Singapore) Pte Ltd Full time

Job Description

  • Provide day to day customer service support and administrative duties in engineering department.
  • Deal with customers via multiple communication channels such as telephones, email and other CRM tools.
  • Provide administrative support for engineering department such as spare parts quotation, service maintenance, preventive maintenance service, service appointments of all engineers and other ad-hoc assignment.
  • Post-Warranty Service Contract Proposal to customers.
  • Manage the preventive maintenance service by coordinating the customer for the PM schedule and update any changes in the records.
  • Follow up with Engineers on open maintenance jobs.
  • Review the service reports, process engineering quotation on repair work or spare parts and follow up with customer.
  • Request quotation from the third party to do the subcontract work, and provide pricing to customer & certificate follow up.
  • Act as the main control person for the receipts of all engineers' job sheets & customer's purchase/service order, and forwards to respective teams for further action.
  • Monitor and update the job status in AX system, ensuring timely invoicing and job closure with customers.
  • Responsible for administration of purchasing third party outsourced service contract with principal.
  • Work closely with operations team members to coordinate the delivery and issue the billing with customer.
  • Coordinate with sales team to arrange the engineers schedule for installation or service maintenance.
  • Record case data and customer information accurately into AX system for ease of reporting and follow-up.
  • Arrange service tools calibration and maintenance by the third party.
  • Provide the Guarantee and Maintenance (Labour and Comprehensive costs) price in tender.
  • Getting all spare parts price list from Principals and convert to local pricing. To provide relevant price list for contract / tender purposes.
  • Any other duties and responsibilities as and when assigned by immediate superior or management.

Job Requirements

  • Min. Diploma in any disciplines
  • Good computer skills. Proficient in Excel, Word and Outlook.
  • Working knowledge of CRM and ERP systems is a plus. Eg: Microsoft AX, Microsoft Dynamics
  • Good command of written and spoken English

Competencies

  • Adept at handling various communication channel on a daily basis, while consistently resolving customer's issue.
  • Good in communication and interpersonal skill, able to communicate with and influence people positively.
  • A positive team member who is able to establish network and rapport with colleagues to achieve results.


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