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Intern, Customer Service
3 weeks ago
Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration.
From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers—we provide the essential expertise and vital infrastructure your business needs to succeed.
The world's most advanced networks rely on CommScope connectivity.What to Expect:
As a Customer Service Intern, you will be responsible for cultivating customer relationships for current/potential customers by utilizing knowledge of CommScope products, capabilities, and procedures as well as business intelligence-related report and data validation.
You will be servicing customer orders from the point of sale up to the time the order ships and invoiced.
You will also work closely with APAC Customer Service management team to monitor, track and review business intelligence data to validate data anomaly and delivering regular performance reporting for APAC.
Responsibilities:
- Servicing customer orders from the point of sale and up to the time the order ships and invoices.
- Order input, order release, follow up with Planner on order scheduling within agreed timelines
- Expediting, tracking, exploring and coordinating alternative materials as necessary
- Send order status report to customer on weekly basis and conclude shipment release arrangement
- Data Cleanup, own data cleanup process for reporting where required
- Data management, ensuring that we have mínimal misalignment.
- Support development of analytical reporting
- Provide support to regional teams in regular reporting cadence
Required qualifications for consideration:
- Fresh graduates in the relevant domain are also welcomed to apply.
You will excite us if you:
- Have sound experience in
MS Excel: - Have experience in Business Objects,
Power BI, Dynamic 36 - Are a team player and demonstrate strong interpersonal and communication skills
- Show innovation through unique ideas and propose them to the team
In today's always-on world, CommScope is pushing the bounds of communications technology. We are building better connections and shaping networks of the future. For more than 40 years, we've been leaders in innovating the network infrastructure of the future. Developments such as the Internet of Things, seamless connectivity and 5G introduce new requirements and demand creative thinking.
With our unmatched expertise in copper, fiber and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
Your career is an opportunity to explore your full professional potential - a worthwhile goal that CommScope is committed to helping you achieve.
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