Workplace Experience Ambassador
2 weeks ago
Essential Duties and Responsibilities
- Provides coordination and support for delivery of Workplace Services.
- Services include, but are not limited to: Concierge, Reception / Switchboard, Room Management, A/V Support, Meeting & Event Management, Community Programs, Meeting Supply Equipment, Food Services, Parking & Commute, Bicycle &
- Local Shuttle, Supported Employment, Company Store, Pet Programs, Document Services, Mail Services, Record Archiving, Office Supply Management, Moves, Adds, Changes, Furniture and Cable Management, Space Reset, Entrance Screening Protocol and Workplace Onboarding."
- Greets employees and announces clients and visitors. Conducts guest registration through badging software. Issues visitor passes and validate parking. Receives and directs incoming calls to appropriate parties.
- Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and/or communicate with appropriate partners to address issues. Responds to customers of behalf of other team members (e.g. Facilities or Janitorial Team).
- Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request.
- Assists with light duty adjustments such adjusting monitor arms, tightening screws on chairs, and crawling under desks to adjust cables.
- Assists with meeting set up, furniture reset, and delivering temporary equipment and supplies. May assist with temporary signage.
Qualifications
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
- HS Diploma or GED required.
- A minimum of 1 year of front desk, concierge, customer service or other hospitality experience is preferred.
Communication Skills
- Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
- Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, coworkers, and/or supervisor.
- Ability to effectively present information to an internal department and/or large groups of employees.
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