Workplace Experience Lead

2 weeks ago

Singapore JLL Full time
About JLL

  • We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.

And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Workplace Experience Lead (APAC)
Work Dynamics

The Workplace Experience Manager shall exhibit strong leadership and communication trait, performance delivery and great sense of customer centric workplace service solutions

Build and maintain client relationships
Work with local clients to develop, cascade, deliver and report shared goals and objectives and ensure these are cascaded at all levels
Develop strong relationships with clients, key stakeholders, customers including setting up regular customer forums to promote 360 feedbacks
Ensure close contact is established with client organizations to remain abreast of current strategy, thinking, policies and procedures
In collaboration with the ASPAC Account Lead embed a strong governance framework including presenting annual, quarterly & monthly governance meetings and ensure direct reports do the same for their areas of responsibility

Roadmap on colleague experience (CX)
Identify initiatives to include in roadmap
Utilise the data suite to analyse and report opportunities for service enhancement and support the client in cost vs quality making decisions

Promoting and delivering CX initiatives
Develop business case for CX pilots (with support from site teams)
Support sites to build out project plan to deliver desired outcomes & report back on progress
Support stakeholder development
Identify key themes to support

Workplace Engagement
Develop an Engagement strategy
Support sites in delivering their engagement plan
Engage BRG and C&EA for support

Role Expansion
Exposure and opportunities in Workplace Services operations such as front of house, concierge, event management, soft services etc.
Team member in work improvement focus groups
Any other roles that are mutually reviewed and agreed upon as suitable career development

Desired skills and experience
Minimum 10 years' experience facility management, hospitality, communications role
Experience in front office, events, MICE, communications an advantage
Familiarity with and working alongside facilities management team in commercial property
Familiarity of different work and ethnic culture of Asia Pacific countries
Facilities operations and workplace services experience
Excellent communication skills - written and spoken
Excellent interpersonal and presentation skills via multiple media
Ability to work in a team environment
Ability to influence, partner and operate strategically are critical competencies.
Energy and drive to develop the customer experience
Excellent relationship, and stakeholder management skills.
Good understanding of current industry technology and with a drive for market knowledge future enhancements
Commercially and financially astute.
Strategic thinking and decision making.

Able to lead and inspire, guide and coach, and develop the performance of those managed either remotely or in person.

Seeks feedback to support timely decision making.
Has courage to make tough decisions (fail fast)
Able to work in a complex environment and comfortable with ambiguity

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment.

We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

  • Workplace Experience Lead

    2 weeks ago

    Singapore JLL Full time

    JLL supports the Whole You, personally and professionally.Workplace Experience LeadWork Dynamics - Integrated Facilities ManagementROLE AND RESPONSIBILITIESThis position is responsible for the end-to-end Occupant and Guest Experience within the assigned portfolio, with the focus on providing outstanding Experience in the Workplace. With Experience at the...

  • Workplace Experience Coordinator

    1 month ago

    Singapore Snyk Full time

    We're looking for a passionate, organized Workplace Experience Coordinator to join our Workplace Experience team and nail the first impressions at Snyk in our APJ offices. You'll have a direct impact on in-office experiences in Singapore as well as remotely for our Tokyo and Sydney offices. You will connect Snykers and visitors to our values, partner with...

  • Workplace Experience Coordinator

    2 weeks ago

    Singapore Snyk Full time

    We're looking for a passionate, organized Workplace Experience Coordinator to join our Workplace Experience team and nail the first impressions at Snyk in our APJ offices. You'll have a direct impact on in-office experiences in Singapore as well as remotely for our Tokyo and Sydney offices. You will connect Snykers and visitors to our values, partner with...

  • Workplace Experience Coordinator

    4 weeks ago

    Singapore Snyk Full time

    We're looking for a passionate, organized Workplace Experience Coordinator to join our Workplace Experience team and nail the first impressions at Snyk in our APJ offices. You'll have a direct impact on in-office experiences in Singapore as well as remotely for our Tokyo and Sydney offices. You will connect Snykers and visitors to our values, partner with...

  • Workplace Experience Coordinator

    4 weeks ago

    Singapore Snyk Full time

    We're looking for a passionate, organized Workplace Experience Coordinator to join our Workplace Experience team and nail the first impressions at Snyk in our APJ offices. You'll have a direct impact on in-office experiences in Singapore as well as remotely for our Tokyo and Sydney offices. You will connect Snykers and visitors to our values, partner with...

  • Workplace Experience Manager

    2 weeks ago

    Singapore CBRE GWS PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the Role:As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.This job is part of the Workplace Experience function. They...

  • Director, Workplace Experience

    2 weeks ago

    Singapore JLL Full time

    JLL supports the Whole You, personally and professionally.Director Workplace ExperienceWork Dynamics - Integrated Facilities ManagementJLL Experience Services team members are "experts who create value through lasting partnerships." At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for...

  • Workplace Experience Coordinator

    2 weeks ago

    Singapore CBRE GWS PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the Role:As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of...

  • Lead Designer

    1 month ago

    Singapore SPACE MATRIX DESIGN CONSULTANTS PTE LTD Full time

    Roles & ResponsibilitiesWe are seeking a talented Lead Designer - Workplace. You will be part of our design studio designing Corporate / Workplace Interior projects. Working closely with the design team, you will be responsible for developing design concepts for corporate interior projects and leading client presentations/pitches as well as design management...

  • Workplace Experience Assistant

    2 weeks ago

    Singapore JLL Full time

    JLL supports the Whole You, personally and professionally.Workplace Experience AssociateWork Dynamics - Integrated Facilities ManagementWhat this job involves:Putting safety in your handsFirst things first, your chief concern is to ensure a safer and more comfortable work environment to work in and visit. Part of the checklist you will run through are to...

  • Assistant Manager, Workplace Experience

    2 weeks ago

    Singapore National Council of Social Service Full time

    What the role is Using the workplace as a key asset, this role will require the individual to take a holistic approach to creating the optimal work environment for employees to stay productive in their work. This is achieved while working closely with the team to ensure the smooth running of the daytoday operations of the offices, including but not limited...

  • Workplace Experience Ambassador

    2 weeks ago

    Singapore CBRE Full time

    Posted- 12-Apr-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Customer Service- Location(s)- Singapore - SingaporeEssential Duties and Responsibilities Provides coordination and support for delivery of Workplace Services. Services include, but are not limited to: Concierge, Reception / Switchboard, Room Management, A/V Support,...

  • Proposal Developer

    1 month ago

    Central Region, Singapore Workplace Options Full time

    : Workplace Options is the world\xe2\x80\x99s largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, Uruguay, Mexico, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support...

  • Proposal Developer

    1 month ago

    Central Region, Singapore Workplace Options Full time

    : Workplace Options is the world\xe2\x80\x99s largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, Uruguay, Mexico, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support...

  • Proposal Developer

    4 weeks ago

    Central Region, Singapore Workplace Options Full time

    : Workplace Options is the world\xe2\x80\x99s largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, Uruguay, Mexico, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support...

  • Proposal Developer

    4 weeks ago

    Central Region, Singapore Workplace Options Full time

    : Workplace Options is the world\xe2\x80\x99s largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, Uruguay, Mexico, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support...

  • Workplace Experience Assistant

    2 weeks ago

    Singapore JLL Full time

    JLL supports the Whole You, personally and professionally.What this job involves:Putting safety in your handsFirst things first, your chief concern is to ensure a safer and more comfortable work environment to work in and visit. Part of the checklist you will run through are to support all preparations needed for meetings and conferences with clients and VIP...

  • Assistant Workplace Experience Manager

    2 weeks ago

    Singapore JLL Full time

    JLL supports the Whole You, personally and professionally.Benefits to eligible employees, include:Medical benefit plan includes dental coverage, and access to mental wellbeing counselling sessions.Flexible Medical benefits programmeDigital Healthcare provideEmployee Assistance Programme (EAP)Assistant Workplace Experience Manager (FOH)What this job...

  • Workplace Services

    4 weeks ago

    Singapore PGBPGNGLOBAL Full time

    Job LocationSingaporeJob DescriptionOverviewDo you like a hands-on and fast-paced role leading and transforming P&G's Facilities and Workplace? Are you a creative individual with a problem-solving and service-oriented mindset? Do you have a passion for innovation and a desire to learn and grow continuously? If so, then this opportunity is the one you have...

  • Workplace Services

    3 months ago

    Singapore PGBPGNGLOBAL Full time

    Job LocationSingaporeJob DescriptionOverviewDo you like a hands-on and fast-paced role leading and transforming P&G's Facilities and Workplace? Are you a creative individual with a problem-solving and service-oriented mindset? Do you have a passion for innovation and a desire to learn and grow continuously? If so, then this opportunity is the one you have...