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Guest Services Manager

4 months ago

Singapur, Singapore Mandarin Oriental Hotel Full time

Guest Services Manager

Apply now Position: Guest Services Manager (Full time #538810)
Property / Office: Mandarin Oriental, Singapore
Location: Singapore

Responsibilities:

Attend to guest's requests and complaints Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests Coordinate with Security with regards to any criminal act within the hotel or suspicious guests Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department Responsible in reporting any cleanliness findings within the hotel and address with the relevant department Coordinate and take charge of any emergency until General Manager or Hotel Manager arrives Recommend improvements in hotel operations where there are opportunities for improving service, increase revenue, etc Conduct departmental training and also makes appropriate suggestions to improve whenever necessary Performs any assignment as delegated by the General Manager, Hotel Manager, Director of Rooms and Front Office Manager Take charge during emergency until General Manager and Hotel Manager arrives

Advertised: 29 Mar 2024 Singapore Standard Time
Applications close:

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