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Customer Service Repensentative

2 months ago

Singapur, Singapore 9666 Seco Tools (SEA) Pte Ltd Full time

Customer Service Representative based in Singapore is a vital role within the Customer Service Organization for SEA. As a member of the team in Singapore, you will report to the CS Manager SEA & Australia, playing a crucial part in our Customer Service Strategy.

Main Responsibilities:

  • Database Management: Updating customer information in the database, including delivery addresses, salesman codes, and email IDs.
  • Enquiry Handling: Clarifying and resolving customer queries to provide effective solutions.
  • Quotations: Collaborating with field sales to determine the best solution for customers, which may involve contacting suppliers, pricing, and comparing delivery times.
  • Order Management: Handling orders from creation to invoicing, managing external and internal orders, credits, and invoices.
  • Order Monitoring: Proactively preventing customer order delays using systems like Power BI.
  • Claim Handling: Registering claims and processing them accurately.
  • Returns: Managing documentation and processing returns in line with the global Return Policy.
  • Local Warehousing: Stock management, picking, packing, and dispatching orders.
  • Procurement: Sending inquiries, negotiating with suppliers, releasing purchase orders, and ensuring timely delivery.
  • CRM: Managing tasks and cases in the CRM system within SLA.
  • Driving e-commerce business growth.
  • Developing existing business based on customer segmentation and procedures.
  • Providing timely responses for excellent customer experience.

Language: Proficiency in English is required, Mandarin Chinese is a plus.

Education Qualifications: Diploma, university degree, or relevant customer service experience.

Your Profile:You possess strong social skills, proactive thinking, and strive for continuous improvement. As a key contact for internal stakeholders and occasionally customers, your ability to listen, build trust, and provide exceptional service is paramount. Your goal is to enhance customer experience through world-class service.

We are looking for skills and behaviors including:

  • Customer Centricity and Team Player mindset.
  • Innovative thinking for continuous improvement.
  • Embracing cultural diversity and leveraging expertise.

Our Seco Culture:All Seco employees worldwide share a family-oriented spirit, passion for customers, and a dedication to success. Our diverse team forms the bedrock of our achievements. Visit our LinkedIn or Facebook page to learn more about us and our products.

Application: If this role interests you, submit your application by the 15th of June via Workday with an English resume and cover letter.

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