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Customer Service Repensentative
2 months ago
Customer Service Representative based in Singapore is a vital role within the Customer Service Organization for SEA. As a member of the team in Singapore, you will report to the CS Manager SEA & Australia, playing a crucial part in our Customer Service Strategy.
Main Responsibilities:
- Database Management: Updating customer information in the database, including delivery addresses, salesman codes, and email IDs.
- Enquiry Handling: Clarifying and resolving customer queries to provide effective solutions.
- Quotations: Collaborating with field sales to determine the best solution for customers, which may involve contacting suppliers, pricing, and comparing delivery times.
- Order Management: Handling orders from creation to invoicing, managing external and internal orders, credits, and invoices.
- Order Monitoring: Proactively preventing customer order delays using systems like Power BI.
- Claim Handling: Registering claims and processing them accurately.
- Returns: Managing documentation and processing returns in line with the global Return Policy.
- Local Warehousing: Stock management, picking, packing, and dispatching orders.
- Procurement: Sending inquiries, negotiating with suppliers, releasing purchase orders, and ensuring timely delivery.
- CRM: Managing tasks and cases in the CRM system within SLA.
- Driving e-commerce business growth.
- Developing existing business based on customer segmentation and procedures.
- Providing timely responses for excellent customer experience.
Language: Proficiency in English is required, Mandarin Chinese is a plus.
Education Qualifications: Diploma, university degree, or relevant customer service experience.
Your Profile:You possess strong social skills, proactive thinking, and strive for continuous improvement. As a key contact for internal stakeholders and occasionally customers, your ability to listen, build trust, and provide exceptional service is paramount. Your goal is to enhance customer experience through world-class service.
We are looking for skills and behaviors including:
- Customer Centricity and Team Player mindset.
- Innovative thinking for continuous improvement.
- Embracing cultural diversity and leveraging expertise.
Our Seco Culture:All Seco employees worldwide share a family-oriented spirit, passion for customers, and a dedication to success. Our diverse team forms the bedrock of our achievements. Visit our LinkedIn or Facebook page to learn more about us and our products.
Application: If this role interests you, submit your application by the 15th of June via Workday with an English resume and cover letter.
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