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Customer Service Officer

2 months ago

Singapur, Singapore Aigle Security Pte Ltd Full time
Customer Service Officer (Concierge)We are seeking a motivated and customer-oriented individual to join our team as a Customer Service Officer (Condo). As a Customer Service Officer, you will be responsible for providing exceptional service to our residents and ensuring their needs are met in a timely and professional manner.

Responsibilities:- Serve as the primary point of contact for residents, addressing their inquiries, concerns, and requests promptly and efficiently- Maintain a positive and friendly attitude while assisting residents with their needs- Handle cash transactions accurately and securely, ensuring proper documentation and adherence to company policies- Provide administrative support, including data entry, filing, and maintaining records- Collaborate with team members to ensure smooth operations and deliver excellent customer service- Demonstrate effective time management and multitasking skills to handle various responsibilities simultaneously- Utilize Microsoft Office applications to create and maintain reports, spreadsheets, and other relevant documents- Display strong interpersonal skills to build rapport and establish positive relationships with residents and colleagues- Exhibit excellent communication skills, both verbal and written, to convey information clearly and effectively.

Requirements:- 0-1 years of working experience in a customer service role is preferred- Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint- Strong interpersonal skills to interact effectively with residents and team members- Excellent customer service skills with a focus on providing exceptional experiences- Ability to manage time effectively and handle multiple tasks simultaneously- Basic administrative skills, including data entry and record-keeping- Excellent communication skills, both verbal and written- Must have a secondary education or high school diploma. This is a full-time position based in Singapore, specifically in Central Singapore. The work mode is on-site, requiring you to be physically present at the condominium premises. The salary range for this role is between $2000 and $2200, commensurate with qualifications and experience.