Customer Services Officer
3 months ago
Description
As the Customer Support Officer, you will be responsible for providing technical, logistical and commercial assistance to Rolls-Royce customers and Authorized Service Center (ASC) personnel through on-site support, guidance and training as it relates to customer support and the Authorized Service Center agreements. This position is primarily responsible for interfacing with our Authorized Service Centers in Singapore and the wider Asia Pacific region, along with the operators who have maintenance performed there.
At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power.
We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we’re putting our customers at the forefront of the aviation industry – and we keep them there. Our product portfolio powers more than 35 types of aircraft and with over 13,000 engines in service, we’re keeping the world flying.
Key Accountabilities:
Resolving operational customer issues with the ASCs and providing day to day Operational Service Desk (OSD) / Campaign and On-Wing Maintenance support covering technical & logistic aspects for ASC-based activity
Ensuring clear communication between OSD, ASC and end customer and ensuring complete and accurate engine / component information & data transfer
Reviewing and approving standard Work Orders such as standard Line Maintenance activities according to RR warranty and CC service level agreements with customers
Assisting users of the ASC Application and provide training as appropriate.
Basic Requirements:
Bachelor’s degree with at least 2 years of external corporate aircraft, airframer or customer focused environment experience or
6+ years of external corporate aircraft, airframer or customer focused environment experience.
Self-motivated with an ability to work independently in a multifunctional and multicultural environment.
Planning and programme management experience
Confident influencing and communication skills with key customer focus.
Proficient IT skills, fluent across Microsoft Office suite.
Preferred Requirements:
Significant external corporate aircraft, airframer, vendor or customer experience
Proven track record of exceptional customer focus and provision of top-tier service
Experience interfacing with Technical Services, Customer Support or Program Management
Commercial acumen, e.g., ability to read, interpret and apply contractual terms
Ability to work across functional boundaries
You may be required to travel to other locations in the region as and when required. .
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