IT Support Support Engineer
2 weeks ago
Role
- Provide all levels of End User support
- Effectively interfaces with executivelevel staff and\or their administrative teams to understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues.
- Manage IT Assets
- Escalate or work in tangent with appropriate support specialists or support groups on unresolved issues.
- Escalate hardware repairs to third party providers as needed.
- Maintains call records/logs and resolution detail utilizing case management solution, Remedy.
- Travel to offsite data centre
- Assist with other IT task as defined by management
- Knowledge in this technologies (Windows Server AD, Dell Server, and Switches FortiGate FW, Windows, Mac, Mobile, Microsoft 365, telephony system
Environment:
3 Physical Servers:
AD/DC/F&P
Dell PowerEdge x 3
Windows 2016 Server
Fortigate FW
Dell Switches
Requirement:
- ITrelated qualification
- Experience in IT Support Services
Registration No:
W)
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