Servicenow Architect

2 weeks ago

Singapore IBM Full time
Introduction

As an IBM Application Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.

Your Role and Responsibilities

ServiceNow Architect

The ServiceNow Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes.

The Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform.


Qualifications

  • Degree in Computer Science, Software Engineering or equivalent
  • More than 5 years of ServiceNow Development Experience and over 3 years of Solution Architect Role
  • Success driving complex issues through analysis and resolution
  • Large program experience leading endtoend architecture and design
  • Experience helping customers deploy and see the value of the products they have purchased.
  • Configuration experience in ServiceNow IT Workflows, Employee Workflows, Customer Workflows and Creator Workflows in projects over multiple towers ServiceNow CSA, CIS
  • ITSM and 1 certification each from ITOM and IRM
Required Technical and Professional Expertise

  • Development experience in ServiceNow Platform features not limited to this list such as Business Rules, Access Control Rules, Script Includes, Script Action, UI Actions, UI Scripts, UI Policy, Data Policy, Client Scripts, UI Macros, Jelly, Web Services, Glide Record, Glide AJAX, Workflows, JSON
  • Extensive knowledge of two or more

Front End Technologies:
HTML, JavaScript, CSS, XML

  • High level of expertise in multiple system environments
  • Provide advisory to clients on ServiceNow Customer Journey with ServiceNow as their Enterprise Service Management Platform
  • Extensive experiences in deploying ServiceNow ITSM aligned with ServiceNow Best Practises
  • Perform Technical Leadership role to delivery team on ServiceNow expertise across ServiceNow suite of portfolio solutions
  • Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
  • Drive product adoption of customer's ServiceNow investments
  • Manage technical governance, and a delivery operating model and governance
Preferred Technical and Professional Expertise


About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation.

With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.

Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.


Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.

They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.

The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

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