Servicenow Technical Architect

2 weeks ago

Singapore Cognizant Full time

Role Responsibilities:

As a
ServiceNow Technical Architect, you will play a critical role in designing and implementing ServiceNow solutions

Your responsibilities include:

  • Platform Readiness and Setup: Ensure the ServiceNow platform is ready for deployment. Set up the landscape, including modules like Customer Service Management (CSM), IT Service Management (ITSM), Domain Separation, and more.
  • Technical Design Approach: Provide endtoend technical design approaches for ServiceNow solutions.
  • Define architecture, data models, workflows, and integrations.
  • Project Leadership: Lead ServiceNow implementation projects. Guide the development team and ensure successful project execution.
  • Best Practices and Differentiators: Define and implement best practices for ServiceNow development and support. Identify differentiators to enhance ServiceNow solutions.
  • Mentoring: Mentor development team members. Share expertise and guide junior architects.

Job Requirements:

  • Minimum years of overall experience.
  • 810 years of handson ServiceNow experience.
  • Experience on following ServiceNow modules CSM, ITOM, Service Portal, Domain Separation, Virtual Agent, Workforce Management, Performance Analytics, AI enabled features of servicenow, GRC, ITBM and multiple servicenow modules aligned.
  • Exposure to new releases of ServiceNow and suggest best practices.
  • Experience on Mobility, Discovery and Orchestration
  • Experience on Java scripting.
  • Excellent understanding of ITIL processes
  • Ability to define and implement best practices
  • Experience in creating and modifying workflows
  • Experience in design, development and deployment in ServiceNow
  • Experience in documentation and review activities
  • Experience in complex data migration
  • Experience in conducting trainings on ServiceNow
  • Excellent experience on complex ServiceNow integrations
  • Exposure to Project Portfolio Management, SDLC, Financial Management, Demand Management, and Service Watch is preferable
  • Good understanding on ServiceNow dedicated and shared instances usage and feasibility
  • Excellent experience in creating customer reports and dashboards, Performance Analytics.
  • Experience in conducting and document duediligence for customer tools, process and projects
  • Experience on configuration management process definition, modeling and process refinement
  • CMDB and Discovery troubleshooting
  • Experience on ServiceNow foundation data management and data modelling
  • Experience on LDAP /AD integration
  • Experience in database upgrade and capacity management
  • Experience of generative AI, predictive intelligence
  • Experience of improving system performance
  • Experience in Performance Analytics
  • Understanding of data flow from UI to database
  • Ability to create integration architecture
  • Ability to create templates for foundation data, CMDB etc.
  • Experience in Java and related web technologies is preferred

Certifications Required:

Hold relevant ServiceNow certifications:

  • Certified Implementation Specialist
  • Certified Application Developer
  • Certified System Administrator

Module Expertise:

Proficiency in various ServiceNow modules:

  • CSM
  • ITOM
  • Service Portal
  • Domain Separation
  • Virtual Agent
  • Workforce Management Performance Analytics

Employee Status :
Full Time Employee

Shift :
Day Job

Travel :
No

Job Posting :
Mar

About Cognizant

Job ID COGNGLOBAL43920

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