Customer Support Assistant

2 weeks ago


Changi, Singapore VICTOR ENTERPRISES PTE. LTD. Full time

Job Description

  • Handles day to day order takings and in-house system data entry
  • Builds relationships with existing customers by understanding their needs and assisting with their queries.
  • Manages customer orders and communicate requirements to internal stakeholders (Sales, Supply, Operations) to ensure smooth fulfilment of orders.
  • Liaises and updates customers of the status of deliveries.
  • Follow up with billing matters and generate Statements of Accounts to assist with the collection of payments.
  • Processes sales orders and verifies purchase orders.
  • Generate delivery reports and assist on general administration matters.
  • Coordinate import and export shipping activities in liaison with customer, supplier and shipping agent.
  • Assist the reception to answer incoming calls.

Requirement

  • Diploma/ "O" Level holder with 1 – 2 years of related working experience.
  • Good communication, written and interpersonal skills.
  • To be able to converse in English, Mandarin and/ or Dialect (to liaise with Chinese and/ or Dialect speaking customers)
  • Customer service oriented.
  • Proficient in MS Office.


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