Coordinator, Air Freight Export Customer Service

2 weeks ago


Changi, Singapore DSV Full time
Job Req Number: 74004

Time Type:
Full Time

Purpose of Position
Represent the organization to provide operational advice & expertise in the form of customer service to ensure both internal and external clients' requirements are fulfilled

Key Tasks

  • Shipment milestones are promptly updated till the shipment cycle is complete

Example:
Following up on POD

  • Commercial milestones are promptly updated till the shipment cycle is complete

Example:
Accruals, Inter-company Invoices, Profit Share etc. Accrue all relevant costs into respective shipment files

  • Follow up on intercompany invoices with respective Destination offices
  • Establish and maintain clear customer SOP/WI; Work and Drive the SOP/WI process with interdepartment functions to ensure requirements are correctly fulfilled
  • Set, provide and maintain reports according to clients' requirements
  • Forge strong partnerships with interdepartment functional groups to achieve Department targets
  • Ensure timely Job creations
  • Check and assign cargo receipts to correct shipment file for selfdeliveries
  • Provide correct information to ensure Mawb, Hawb and Cargo manifest accuracy at 100%
  • Ensure relevant documents and info is timely provided to prevent cargo offload
  • Coordinate shipments from start to finish. Example pickup coordination with shipper till flight departure and/or POD
  • Ensure relevant customs declaration of all types is complete to meet AED requirement. Example COO, subcert etc
  • Follow up PRS and set files to "CMP" once cost accrual and billing are done.
  • Clear vendors invoice in WebCost timely.
  • Follow up payment for shipment under Cash on Delivery.
  • Proper checking on the shipping docs in accordance to Dangerous Goods Regulations (DGR)
  • Any other jobrelated tasks as assigned by the superior
  • Adherence to the
    Code of Conduct policy of the DSV Group

Competencies

  • Target Driven
  • Positive interpersonal and communication qualities
  • Customer Service Oriented
  • Good Analytical & Problem Solving skills
  • Flexible & dynamic to change
  • Strong organizational skills
  • Microsoft Office
  • Good Team Player

Experience & Education

  • At least 1 year in a customer service related field is advantageous
  • Fresh grads (GCE/ITE/Diploma/Uni) are welcomed to apply
  • Educational qualifications can be compensated by working experience

DSV - Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.

When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry.

You'll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services.

DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect.

If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.



  • Changi, Singapore DSV Full time

    Job Req Number: 65496Time Type: Full TimePurpose of PositionExecute air export activities relative to operational documentation, commercial billings and forge partnerships with inter-department functionsKey Tasks Execute Air Export Operational Tasks Ensure correct and accurate execution of export document processes:Master Airway bills (MAWB's), House Airway...


  • Changi, Singapore DSV Full time

    Job Req Number: 69819Time Type: Full TimePurpose of PositionProvide a pro-active and comprehensive service to the customer in all aspects of export and ocean freight forwarding services provided by DSV Air & Sea.Key Tasks Adhere to the Company Code of Conduct in daily endeavors for DSV Air & Sea. Registration of shipments into the forwarding system CW1 on...


  • Changi, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type:Logistics/ Freight Forwarding: Position Title:Air Export Executive: Working Location: Changi Airfreight CentreWorking Hours: 5.5 days (Mon - Fri,1.30 pm pm, Alt Sat 11 am - 3 pm) Salary Package:Basic Salary + Shift Allowance + AWS + Variable Bonus: Duration: Permanent RoleKey Responsibilities Preparations of export documents and...

  • Customer Service

    2 weeks ago


    Changi, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type:Logistics/ Freight Forwarding: Position Title:Customer Service (Airbilling): Working Location: Changi Airfreight CentreWorking Hours: 5.5 days (Mon - Fri, 8.30 am - 6 pm, Sat 8.30 am - 1 pm) Salary Package:Basic Salary + AWS + Variable Bonus: Duration: Permanent RoleKey Responsibilities Support the air freight team by generating...

  • Air Freight Operation

    2 weeks ago


    Changi, Singapore H & Friends Gtl Full time

    ROLE RESPONSIBILITIES Data entry for export documentation Follow and adhere company governance at all times Takes on any other responsibilities as per company requirementsROLE REQUIREMENTS Minimum 13 years of work experience in freight forwarding or airline industry preferred. Good Interpersonal and Communication Skills (Verbal/Written) Meticulous,...


  • Changi, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Freight Forwarding Position Title:Import & Export Executive (Ocean)/Operations Executive (Import & Export): Working Location: ChangiWorking Hours: 5 days (Monday to Friday 9 AM - 6 PM) Salary Package:Basic Salary up to $3300 + AWS + Performance Bonus + Transport Allowance: Duration: PermanentKey Responsibilities To prepare...

  • Air Export Officer

    2 weeks ago


    Changi, Singapore One Vogue Pte Ltd Full time

    Responsibilities Monitor shipments, transfer & create job information into the system (Cargowise) Breakbulk console and direct consignments To correspond with overseas offices on import general enquiries. Complete coordination between all applicable parties for Airfreight import/export shipments. Attend to customers request for flight information, cargo and...

  • Sales Coordinator

    2 weeks ago


    Changi, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Logistics/ Freight Forwarding Position Title:Sales Coordinator/ Shipping Management Executive/ Admin Executive (Sales Coordination):Working Location: Changi Airfreight Centre Working Hours: Monday to Friday, 8.30 am pm Salary Package:Up to $3,500 + AWS + Variable Bonus: Duration: PermanentKey Responsibilities To assist the...


  • Changi, Singapore SAVINO DEL BENE (S) PTE LTD Full time

    Job Description:Handle existing customers – Collaborate with other departments within the company to provide seamless logistics solutions for our customers Provide quotations to customers and follow-up to secure business / activate shipments. Coordinating receipt and record of import / export / Cross trade via air or sea shipments Liaising with origin and...


  • Changi, Singapore SAVINO DEL BENE (S) PTE LTD Full time

    Job Description:Handle existing customers – Collaborate with other departments within the company to provide seamless logistics solutions for our customers Provide quotations to customers and follow-up to secure business / activate shipments. Coordinating receipt and record of import / export / Cross trade via air or sea shipments Liaising with origin and...


  • Changi, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Logistics/ Freight Forwarding Position Title:Customer Service Executive/ Customer Service Officer: Working Location: Changi Working Hours: Monday to Friday, 8.30 am pm Salary Package:Basic up to $3,200 + AWS + Variable Bonus: Duration: PermanentResponsibilities Handle air freight and sea freight enquiries from overseas partners...

  • Operations Manager

    2 weeks ago


    Changi, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Logistics Position Title:Operation Manager (Airfreight) / Airfreight Manager: Working Location: ChangiWorking Hours: 5 days (Monday to Friday, 9 AM - 6 PM) Salary Package:Basic Salary up to $5,000 + AWS + Medical Benefits: Duration: PermanentKey Responsibilities Manage overall export and import operations. Develop, implement, and...


  • Changi, Singapore Dimerco Express Singapore Pte Ltd Full time

    Job Responsibilities Fully utilize inhouse system to perform cost in and cost approval for shipments includes air freight, logistics and trucking shipments Arrange, handle & organize air import shipments to ensure ontime delivery to customers Liaising with External and Internal Stakeholders for shipment status and handling Attend to customers' requests for...

  • Air Export Officer

    2 weeks ago


    Changi, Singapore One Vogue Pte Ltd Full time

    Job Responsibilities: Responsible in monitoring shipments, transfer and create job information into the system Responsible in preparing documents necessary to complete the import/ export processes. Prepare, issue and submit documentation to ensure proper importation and exportation of client shipments Any other duties as may be assigned by company's...


  • Changi, Singapore Dimerco Express Singapore Pte Ltd Full time

    Responsibilities: Fully utilize inhouse system to perform cost in and cost approval for shipments includes air freight, logistics and trucking shipments Arrange, handle & organize air import shipments to ensure ontime delivery to customers Liaise with External and Internal Stakeholders for shipment status and handling Attend to customers' requests for flight...


  • Changi, Singapore Alliance 21 Group Pte Ltd Full time

    MAIN DUTIES AND RESPONSIBILITIESTo execute full scope of air & sea freight shipment services which includes:Handling & providing customer service ie. Answering of freight enquiries from customers and overseas agent Perform account management for existing customers Generating quotations to customers Negotiate rates with carriers/liners/agents Handling...

  • Export Officer

    2 weeks ago


    Changi, Singapore One Vogue Pte Ltd Full time

    Responsibilities: Tasked to coordinate booking with airlines and execute air waybill Monitor and update uplifting status to clients Prepare and submit advance export declaration (AED) Raise invoice in a timely manner Handle permit declarationRequirements: Teamwork Attentive to detailsMark LeeReg No. R1983024One Vogue Pte LtdEA License: 19C9629Salary: $2,...

  • Customer Service

    2 weeks ago


    Changi, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type:Freight Forwarding/ Warehousing: Position Title:Customer Service: Working Location: Changi Cargo ComplexWorking Hours: 5.5 days (Mon to Fri 9 am - 6 pm, Sat 9 am - 1 pm) Salary Package:Basic Salary + Performance Bonus: Duration: Permanent RoleKey Responsibilities Handle full set of import and export documents. Manage daytoday...

  • Customer Service

    2 weeks ago


    Changi, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type:Freight Forwarding/ Warehousing: Position Title:Customer Service: Working Location: Changi Cargo ComplexWorking Hours: 5.5 days (Mon to Fri 9 am - 6 pm, Sat 9 am - 1 pm) Salary Package:Basic + Performance Bonus: Duration: Permanent RoleKey Responsibilities Handle full set of import and export documents. Manage daytoday operations...

  • Customer Service

    2 weeks ago


    Changi, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type:Freight Forwarding/ Warehousing: Position Title:Customer Service: Working Location: Changi Cargo ComplexWorking Hours: 5.5 days (Mon to Fri 9 am - 6 pm, Sat 9 am - 1 pm) Salary Package:Basic + Performance Bonus: Duration: Permanent RoleKey Responsibilities Handle full set of import and export documents. Manage daytoday operations...