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Senior F&b Retail Supervisor

3 months ago


Singapore TWG TEA COMPANY PTE. LTD. Full time

Job Summary


This position is responsible to assist the Manager on ensuring smooth daily operations in the Salon & Boutique, and providing efficient services to all guests professionally as a customer-focused role.

Reportingdirectly to the Store Manager and indirectly to the Operations Manager, this position will be situated in TWG Tea Salon & Boutique and is required to follow the weekly duty roster as planned out by the Store Manager.


Job Descriptions

  • Assist the Assistant F&B Retail Manager in overseeing and ensuring daily smooth Salon (F&B) & Boutique (Retail) operations
  • Responsible for ordering of goods and supplies, receiving and checking on inventory of goods and supplies
  • Responsible for offering a friendly and efficient services to all guests
  • Process guests orders to ensure that all items are prepared and served promptly
  • Assists in setup and clear down of the front and back of Salon & Boutique operations
  • Ensure food safety regulationsare followed as according to NEA's policy
  • To ensure neatness and cleanliness of service ware
  • Promote and sell our range of products and food and beverage items to walkin customers
  • Perform demonstrations of products
  • Attending to customers' needs, complaints and enquiries
  • Provide guests with gift wrapping service in accordance to TWG Tea Company's standards
  • Handling of cash, POS system, and report of takeincash when on duty
  • Responsible for recording daily sales report, ensuring all food and beverage items and products are accounted for
  • To provide guidance, coaching and mentoring of new service staff

Benefits

  • Staff Discount
  • Meal Allowance
  • Monthly Incentives
  • Birthday Incentive
  • Festive Gifting
  • Medical Benefits
  • Long Service Incentives

Requirements:

  • Minimum 2 to 3 years of experience in F&B / Retail Operations, preferably in luxury goods industry
  • Pleasant and wellgroomed
  • Good communication and interpersonal skills
  • Handson and customerfocused role, hence we require someone with drive, efficiency and assertiveness
  • High initiative and positive attitude
  • 5 days' work week, including weekends/public holidays

Attractive remuneration package with salary that commensurate with relevant experience.


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